Customer Service Adviser
1 month ago
**Do you have experience providing excellent customer service and administrative support in a busy and varied office environment?**
**Do you want to work with an excellent team with a friendly, fun and supportive working culture?**
**Are you looking to work for a company who will provide full training and continuous coaching and development to maximise you potential?**
Usay Compare is a fast paced, exciting place to work. Both a marketplace for Private Medical Insurance and a stellar employer for progression;** **we have achieved 4.4 stars as an employer on Glassdoor.
We are a team that thrive on challenges, and always have honesty at the heart of our values; thus, providing a great place to work and progress.
**With customer satisfaction at the heart of our business goals, our team needs an extra pair of hands to continue its journey to best practice; so, we are on the hunt for a passionate and driven individual that gets excited by a challenge and wants to achieve the best outcomes for the business and our clients.**
**What we can offer you**:
- A competitive basic salary of £22,000 (increasing to £23,400 after April 1st, 2024)
- Monday to Friday 9am - 5:30pm working hours
- Office location - GL7 5XZ
- 28 days holiday. We do open on Bank Holiday’s as a business, however, if you do work a Bank Holiday you can take the leave at another time to suit you. We also offer an incremental holiday scheme
- Friendly, fun and supportive working culture.
- Full in-house training programme with continued training and development
- Excellent facilities, including spacious break out areas and a well-presented office
**This role includes, but is not limited to**:
- Collating and managing data
- Processing documentation in accordance with procedural requirements, ensuring all process guides are always kept up to date.
- Answering calls, assisting where appropriate, direct to appropriate person and take messages where necessary.
- To respond to queries from colleagues, insurers, and clients promptly and efficiently.
- To answer customer service queries regarding address changes, premiums, payments, previous medical certificates and referring any in-depth customer service issues to the relevant department.
- To ensure that all excel spreadsheets, data logs and information points are accurately updated.
**We are looking for someone who**:
- Has previous experience in a similar administration role (training is provided)
- Is proficient using a PC and its packages (Outlook, Word, Excel)
- Has the ability to work under pressure and meet predetermined deadlines
- Is flexible, enthusiastic and can work to their own initiative
- Demonstrates confident and effective telephone skills
- Has excellent interpersonal skills, including questioning and listening skills
- Has excellent verbal and written communication skills
- Is organised and can prioritise a busy workload
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