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Quality Assurance Officer

4 months ago

Sutton, United Kingdom London Borough of Sutton Full time

**Quality Assurance Officer**:
**Employer**
- Sutton Council

**Location(s)**
- Sutton

**Contract Type**
- Permanent

**Working Hours**
- Full Time

**Grade**
- 8

**Hours Per Week**
- 36

**Salary Range**
- £39,264 - £47,040 (£49,083 unconsolidated maximum)

**Salary Basis**
- Per annum

**Leave Entitlement**
- 28 days

**Application Deadline**

20/05/2024, 23:55

**Anticipated Interview Date(s)**
- 29th May

**About the Borough**

In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.

Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.

All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.

Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There’s also an extensive road network which provides close and easy access to the M25 and M23.

**About the Role**

The Quality Assurance and Performance Officers are a core function of the People Directate’s Quality Assurance, Practice & Performance service.

This role supports the delivery of the Quality Assurance Framework across Children’s, Adults and Education. The post holder supports practice learning and improvement, and develops processes and reporting systems that bring together operational and strategic level information. The post holder will play a central role in the effective coordination of a range of data, audit outcomes and performance intelligence and deliver high level reporting to inform decision making. The post holder will need to work collaboratively with services across the council and with partners locally.

Social Worker qualifications are desirable but not essential. Experiences of Ofsted, HMIP, or CQC inspections are desirable but not essential. Understanding of legislations and regulations that underpin practice is also desirable.

As well as the colleagues that you work closely with every day you will be playing your part in making a real difference to the lives of Sutton residents through your contribution to “**Ambitions for Sutton - Corporate Plan 2022 -2027**”.

**About Us**

You will be part of the Quality and Practice team, providing quality assurance across Adults and Children’s social care through a variety of activities.

The work you do will be key to help Sutton continue to deliver a high level of service to its residents.

**About You**

To be successful for this role you will bring:

- Education to degree level or equivalent by experience.
- Knowledge or experience of working in Adults and/or Children’s Social Care
- Knowledge or experience of the CQC Assessment Framework
- Ability to take responsibility for ensuring Adults Social Care is fully prepared for a CQC Assessment/Inspection.
- Ability to ensure that the CQC Self Assessment is regularly reviewed and updated to reflect changes in performance data/feedback and outcomes from residents and unpaid carers and changes in service delivery or policy/strategy.
- Ability to take responsibility for leading and coordinating the implementation of the Quality Assurance Framework that integrates the core functions of quality assurance, best social work practice and performance to inform future service delivery planning of the directorate.
- Ability to work with stakeholders across the organisation to understand social care service delivery issues, problems and questions and identify or develop the datasets and produce the insight needed to resolve them.
- Ability to produce high quality audit and other related reports for wide circulation
- Excellent organisational skills and the ability to lead on projects and deliver presentations to management meeting
- Excellent collabora