Customer Service and Accounts Assistant

2 weeks ago


Macclesfield, United Kingdom ECO Wizard Full time

'''Job Summary'''
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Accounts Assistant. As a member of our team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met as well as supporting our accounts department with their day to day needs. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

'''Responsibilities'''
- Provide accurate information about our products and services to customers
- Assist customers with account inquiries, billing issues, and general questions
- Resolve customer complaints or issues with patience and empathy
- Maintain customer records and update information as necessary
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities for process improvements to enhance the customer experience

'''Requirements'''
- Previous experience in a customer service role preferred
- Previous experience within an accounts department ideally understanding SAP
- Excellent communication skills, both written and verbal
- Ability to analyse customer needs and provide appropriate solutions
- Familiarity with financial services is a huge plus
- Proficiency in Salesforce or similar CRM software is desired
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Ability to work well in a team environment and collaborate effectively with colleagues

Pay: £20,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CS1
Expected start date: 01/07/2024


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