Customer Service Advisor

7 months ago

London, United Kingdom Bionic Services Ltd Full time

**The Bionic Group**

At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’.

**About the Role**

We are a looking for an enthusiastic, customer focused individual to join our Customer Service team, based out of our London HQ (hybrid working offered).

The Customer Service Team is responsible for ensuring our customers have a great customer journey with Bionic. This is an excellent opportunity for an individual to join a high performing team within a rewarding department - offering great personal development and training.

**Day to day Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers
- Updating queries/complaints with high-quality notes
- Carrying out any inquiries if the customer isn’t happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support Meeting regulatory standards, such as Data Protection and FCA Guidelines

**The Team**

Our Customer Service team is the leading factor towards bringing to life Bionic’s mission of ‘Earning the lifetime loyalty of British businesses’. By supporting our customers with any and all questions and queries, they ensure we deliver on the world-class human service that Bionic is known for.

**Requirements**:
**About You**
- Prior experience in a customer service role
- Exceptional written English skills
- Excellent telephone manner
- Developed time-management skills
- Proven problem-solving skills
- Energy industry experience is a bonus
- The basic salary for this role is £23,000, with the opportunity to make up to £450 per month in commission._

**Benefits**
- 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service
- Life Assurance to the value of 2x basic Salary
- Additional days off for wedding (2 days upon joining)
- Salary Sacrifice Pension
- 2 extra days off per year - family/religious leave and charity leave
- Ability to buy/sell holiday
- Central London office with fantastic communal spaces
- Multiple monthly schemes and incentives
- Ongoing opportunities to progress your career across the business
- Well-being benefits

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