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Head of Retail People Experiences

4 months ago

Gaydon, United Kingdom Jaguar Land Rover Full time

**Job Description
**POSITION: Head of Retail People Experiences**

**POSTING END DATE: 3rd August 2023**

**LOCATION: Coventry (UK) / Hybrid**

**SALARY: Competitive**

Jaguar Land Rover is evolving into "JLR", a House of Brands comprising of four distinct British brands - Range Rover, Jaguar, Defender and Discovery.

Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact.

**WHAT TO EXPECT**

Champion and lead the transformation of JLR-s capability at retail across the world, from both a strategic perspective, as well as operationally and tactically.

You will be responsible for developing and driving the Retail People experiences strategy throughout the employee lifecycle, encompassing the attracting and selecting of the right talent, immersing and inducting them into JLR and Modern Luxury, enabling them to thrive and grow through the provision of targeted learning to deliver the right outcomes, and maximising their engagement through recognition, reward and sharing best practice.

You will lead the research, design and development of the interventions and learning solutions to deliver the 'Retail People Strategy'.

Critical to success in this role will be gaining the support of the Retail Network to embrace the overarching Retail People Experiences' vision and strategy, to lead, inspire and enable the teams to deliver Modern Luxury experiences at Retail.

**THE ROLE**

Key Responsibilities
- Create and lead all aspects of the development of the longer-term vision (5 year) and medium term (2-3 year) Retail People Experience Strategy.
- Lead the creation and production processes, as well as the teams (JLR and/or Agency), responsible for the development of learning solutions and training materials/ assets.
- Develop the strategy for attracting, hiring and onboarding new retailer staff including targeted recruitment, selection / assessment processes, as well as the Pre-Induction Portal solution.
- Develop, drive and communicate the global client-facing product lifecycle training strategy across the organisation, and support development of regional/ market implementation plans, ensuring consistency of execution.
- Advance the Leadership Development provision enabling the retailer General Managers to deliver transformational leadership and receive continuous professional development.
- Manage the curriculum provision and learner pathways for all client-facing retailer roles to provide Modern Luxury Client Experiences.
- Lead the Product and Client Experience Train the Trainer process to ensure new product launch training materials are cascaded effectively and efficiently to markets.
- Develop and deploy the Modern Luxury Immersion programme and follow up Excelling in Modern Luxury Retailing programme,
- Develop programmes to grow new retail talent include apprenticeship pathways.
- Embed a governance process that enables 'voice-of-market/ stakeholder' input to the development of learning solutions and materials/ assets, to ensure understanding and acceptance.
- Represent Retail People Experiences at the relevant governance forums.
- Work closely with central SME's to jointly agree minimum capability standards for client-facing retailer staff.
- Manage financial spend with control over expenditure and delivery of revenue opportunities in line with agreed budgets.

Key Performance Indicators
- Delivery of all learning materials (against plan)
- Achievement of required capability worldwide
- Speed-to-market, quality and effectiveness of all training interventions (strategic and tactical)
- Optimised cost delivery
- Return-on-investment of learning

Key Interactions
- Commercial First Line Team
- House of Brands
- Commercial Centres of Excellence
- Regional and Market First Line teams
- Regional and Market Network and Training Managers
- Central Launch Planning, Supply Planning, Vehicle Operations, Network & Go to Market colleagues in particular:

- Head of Client Facing Physical Environments
- Head of Technical Training
- Digital Content Lead
- Employee Learning Operations Lead

**WHAT YOU'LL NEED**

Essential Knowledge, Skills and Experience
- Strong project management and analytical skills
- Previous successful experience in delivering multiple projects on time and to budget
- Previous successful experience of implementing global programmes in regions/markets
- Experienced of managing a multi-functional team
- Product knowledge, and understanding of how to transfer product knowledge in a motivational manner
- Ability to negotiate and influence at the highest level of an organisation
- Ability to engage a wide range of stakeholders in order to agree and deliver solutions
- Previous experience in working with a Franchise operation
- Excellent written and verbal communication skills
- Experience of budgetary management and control
- Strong agency management sk