Pcn Health and Wellbeing Coach

7 months ago

Hillingdon, United Kingdom The Confederation, Hillingdon CIC Full time

**About Us**:
The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are of the NHS but independent, innovative and transformational.

General capacity across primary care is being expanded rapidly. The Confederation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care.

**Our Values**:
**Job Summary**:
Health coaching is a partnership between health and care practitioners and people. It guides and prompts people to change their behaviour, so they can make healthcare choices based on what matters to them. It also supports them to become more active in their health and care. Helping people gain and use the knowledge skills and confidence to become active participants in their own care; to achieve self-identified health and wellbeing goals.

Health and wellbeing coaches predominately use health coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers. They may also provide access to self-management education, peer support, and social prescribing.

Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. Health coaches try to understand patients lives holistically, use personalised coaching techniques to build up their motivation to change, and then supporting them to realise their own goals. They will take an approach that is non-judgemental, based on strong communication and negotiation skills, that supports personal choice and positive risk taking that addresses potential consequences, and ensures patients understand the accountability of their own decisions.

**Primary Responsibilities**:

- Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
- Provide personalised support to individuals, their families and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in managing their own health and physical wellbeing, to live independently, and improve their health outcomes through joint care planning.
- Assist with signposting patient and carers to the appropriate health, mental and social care services within the community.
- Assist patients in building resilience within the community and make informed decisions and choices when their health changes.
- Help to identify gaps and develop resources for individuals, such as peer support groups and provide interventions such as self-management and education.
- Supporting people to establish and attain goals set by identifying what is important to them, documenting and producing a patient centred joint care plan.
- Using Digital platforms to support people to improve their health and wider wellbeing.
- Working with the social prescriber, care coordinator and other services to connect them to community-based activities which support their health and wellbeing.
- Contemporaneous recording the data on EMIS and use of templates and codes. Jointly creating personalised care plan with care coordinators, social prescriber and or other primary care staff in reviewing and meeting the personalised needs of the patients.
- Work with people with lower activation to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing.
- Assess, advise and encourage patients to jointly agree the action plan and ensure that it is achieved in timely fashion.
- Support people to manage their own health staying healthy, making informed choices of treatment, managing conditions and avoiding complications.
- Assist in achieving improved health outcomes when incorporating health coaching in the care of patients with a number of the most prevalent long-term conditions.
- Use conversational skills in their day to day work with patients.
- Building intensive and integrated approaches to empower people with more complex needs, including those living with multi-morbidity, to experience coordinated care and support that supports them to live well, helps reduce the risk of becoming frail, and minimises the burden of treatment.
- Provide support to local community groups and work with other health, social care and voluntary sector providers t

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