Operations Leader

3 weeks ago

Chelmsford, United Kingdom Aon Corporation Full time

Posting Description:
**Operations Leader, Invoicing Centre of Excellence**

Do you want to build and lead a team delivering a step change improvement for Aon’s Clients and Carriers? Can you work in partnership with outsourced providers and key internal stakeholders delivering end to end service improvement?

A hybrid role based out of Aon’s Chelmsford office but flexibility available to ensure Client and Business needs delivered.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
This role will be accountable for, and lead, our Invoicing capabilities that will be supported by our local Operations Teams and by our outsource partners (e.g. Genpact).

The key responsibility of the role is to lead, build and improve the capability of Invoice processing across Solution Lines, starting with Commercial Risk.

Invoice processing is currently managed and led in different ways in teams and across Solution Lines. This role will be responsible for building the new Invoicing operating model for the UK Hub.

The role will be responsible for delivering on service standards and SLA’s by ensuring the completion of timely and accurate activities and tasks. Liaising with service delivery leadership across the UK Hub, ensuring appropriate KPI’s are met around all tasks including the revenue processing timelines. This will include both those tasks completed within own direct reports and by our outsource partners.

In addition, the role is tasked with delivering efficiencies through the development and implementation of process and technology solutions to support the capability.

**How this opportunity is different**:
This is an opportunity to influence the long-term success of our Outsourced Invoicing operations in a proven model empowering individuals to make decisions for their specific areas of responsibility.

**Skills and experience that will lead to success**:
Leadership
- Enthusiastic team player with strong relationship and empathy building skills who are capable of selling reasons for change / plans to a diverse range of relationships.
- Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost effective manner.
- Motivation, coaching and development of staff and evidence of proactive management of performance issues.
- Upholds and demonstrates leadership values.

**Client Value**:

- Proven record of creating value for clients with the best solutions.
- Acts on initiative when looking for new markets, demonstrating the ability to think laterally and to operate without the need for constant supervision.
- Builds trusted relationships with clients and colleagues.
- Consistent track record of designing client-centric service processes.

**Unmatched Teams**:

- Fosters relationships that lead to client and business success.
- Coaching individuals to succeed
- Leads by example in knowledge and best practice

**Innovation**:

- Creates a culture of commitment to continuous improvement.
- Uses competitive intelligence to develop and adjust strategies.

**Results**:

- Sets priorities to maximise high value activities and outcomes.
- Uses client, financial and operational data to direct resources

**Relevant Experience**:

- Strong background in operational delivery leadership
- Experience in reporting and operational improvement/ process re-engineering.
- Demonstrated success through influencing and leading others.
- Experience of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues.

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**_
LI-JK1_**

**_ #LI-HYBRID_

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