Prada Beauty Advisor Selfridges Birmingham

5 months ago

Birmingham, United Kingdom L'Oreal Full time

PRADA Beauty Advisor
- 22.5 Hours

Selfridges Birmingham

In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.

Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.

Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.

We are delighted to announce the arrival Prada Beauty into UK and Ireland this summer.

When you love your work and the people you work with, amazing things happen

Freedom to go beyond, that is the beauty of L’Oréal.

Are you passionate about all thing's beauty? Do you love making people feel amazing? Then we would love to connect with you

Your Mission.

To provide a meaningful & unexpected Prada Beauty Experience and elevated Prada Beauty Services to customers in Point of Exploration and Online to achieve sales target and build customer loyalty

Joining us.
- Act as a true Brand Ambassador (Grooming, Attitude, Tone of Voice), by constantly demonstrating PRADA brand values & engagements.
- Provide beauty /fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools
- Build strong emotional bonds with customers and master customer profiling, thanks to active listening and reading between the lines
- Capture customer data qualitatively and quantitatively for loyalty purposes in compliancy with data applicable regulation
- Stay updated on offline and online beauty trends and competition
- Upskill constantly to adapt to the luxe, beauty and retail business evolution

**Profile**:

- You love to share your passion in beauty, to connect with people and accompany your customers on their journey of self-discovery and self-reinvention.
- You are stimulated by sales challenges, creating perfect customers experiences.
- You take pride in building a genuine relationship with customers by giving personal and trustworthy advice.
- You are enthusiastic to converse with customers either face-to-face or online - You are open-minded, flexible, and agile, always eager to explore and learn new things.
- You are digitally at ease

Your KPIS
- Customer satisfaction: NPS/Customer Experience Score
- Sell-out target
- Productivity: IPT/AUS/Conversion rate/Daily transactions
- Data capture: # of new customers, # of updated
- Beauty Tech Services: # of services/day, WOB (Weight of Business), data capture

Your skills
- Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening
- Customers Inspiration: Storytelling
- Data Tools proficiency, Brand & categories knowledge, service orientation, Camera-facing interactions,
- With Purpose: Group & Brand engagement

Support And Development
- Your induction will be face to face with the Prada education manager.
- From the beginning you have a face 2 face induction specialising in the Prada Brand, retail Skills, Cosmetics, Skincare and Fragrance. Following this a full training Journey which will be a mixture of Face to face in your region, digital e-learning and Live sessions, to support your success.
- You will wear a Prada Beauty suit and accessories
- You will receive Prada beauty products
- You will have access to E-Learning modules where you can develop yourself, we will support your development with a best in the business experience.
- The future is yours We will support your progression leading from a Prada Beauty activator to an Expert Prada Beauty activator, Prada Brand activator or a business manager.

Benefits And Rewards.
- Competitive Salary & Commission Scheme
- Access to 35 brands worth of products within our L’Oréal Staff Shop
- Allocated allowance of free products twice per year
- 30 days holiday (inclusive of BH’s)
- Discounted Dental Insurance
- Employee Referral Bonuses
- Additional support on Mental health and financial advice is also on offer
- Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on L’Oréal for the future #Beautythatmovestheworld

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That is the beauty of L’Oréal.
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