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Music & Live Events Insurance Broker

7 months ago

Manchester, United Kingdom Lawes Group Full time

Contract - Permanent

Salary - £25,000 - £40,000

Location - Manchester

Role:

- To service the insurance needs of our existing customers within the Music & Events Team, providing quality customer care, ensuring that documents are obtained and dispatched promptly, and all issues raised by the client are effectively dealt with.
- To support management and colleagues throughout the company, in their endeavors to achieve and surpass targets and provide a first-class service at all times.

**Duties**:

- Contribute to the overall efficient running of the operation by providing support, advice and back up to all colleagues where appropriate.
- To work in line with Company best practice and FCA legislation.
- To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall.
- Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
- Processing incoming post allocated within 48 hours of receipt.
- Dealing with Client enquiries within 24 hours of receipt or as otherwise agreed with client.
- Generating system correspondence to clients, insurers, and third parties, to complete transactions in accordance with client, insurer and company requirements.
- Notifying Insurers of changes and of new cover issued in the appropriate manner and within the appropriate time scales.
- Obtaining and submitting completed client documentation to insurers promptly.
- Processing, checking and dispatching policy documentation to clients.
- Issuing new business quotations and documentation, process quotes and deal with the issues emanating from the quotation process.
- Processing mid-term adjustments allocated.
- Issuing renewal review notices and documentation, process renewals and deal with the issues emanating from the renewal process.
- Updating computer records following changes or amendment to risk details.
- Re-broke risks obtaining alternative quotations at least 14 days prior to renewal date.
- Issuing renewal review notices and documentation and dealing with the issues emanating from the renewal process.
- Pursuing and securing, outstanding, renewal premiums utilising the renewal chaser list, where appropriate.
- Ensuring cover is maintained or extended as appropriate by issuing cover-notes and taking action prior to policy expiry or as required.
- Creating new policy computer records for any new risks allocated.
- Pursuing and securing outstanding debts from debtors list and personal diary.
- Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.

About you:

- Able to use own initiative
- Ability to work as a team player
- Practical working knowledge of current FCA regulations
- Experience of adhering to and maintaining systems and procedures
- Excellent interpersonal skills, including the ability to consult and influence at all levels
- Excellent communication skills, written and verbal
- Ability to develop effective working relationships externally and internally
- Personal effectiveness, including time management and priority setting
- High personal drive and resilience
- Ability to persuade, motivate, negotiate and influence

**Requirements**:

- 1+ years commercial insurance experience
- 5 GCSE’s grade C or above plus Cert CII
- English, Maths and or working towards CII qualifications is desirable

Benefits and Rewards:

- You can expect a supportive culture and an attractive range of rewards and benefits