Luxury Travel

6 months ago

London, United Kingdom Ten Group Full time

If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel we - Ten Lifestyle Group - want to hear from you

We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

**Key Responsibilities**
- Providing excellent customer service to members across MENA region, Europe, US and Asia
- Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
- Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
- Conducting research and putting together proposals
- Liaising with our trusted suppliers on behalf of Members
- Maintaining up-to-date records for our members
- Representing TEN, telling the story and promoting our concierge value
- Building rapport with members
- Demonstrate proactivity and converting requests to bookings

**Requirements**:
**Key Skills & Attributes**:

- Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.
- Required background: Hospitality, Tourism, Customer Service in a Luxury brand
- Experience with UHNW Individuals
- Local and International Knowledge
- Exceptional attention to details
- Reactive problem solving
- Ability to work with tight deadlines and under pressure
- Strong online research skills
- A ‘Can-Do’ and positive attitude
- Passionate about customer service and sharing local tips
- Strong work ethics

**Guidelines for Hybrid/Home Office option**:

- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete

**Benefits**

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**All our employees also enjoy a range of benefits**:

- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year
- Access to lots of great travel and entertainment discounts as our clients’ members would
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company

**Who We Are**
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do

**Commitment to Diversity**

We encourage diverse philosophies, cultures, and experiences. W

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