Customer Support and Advice Worker

1 month ago


Middlesbrough, United Kingdom Middlesbrough Council Full time

At Middlesbrough, we truly live by our values and incorporate them into everything we do. We are passionate about improving the lives of our residents, focused on achieving best outcomes and creative in the way we work with customers, ensuring they get the best support available.

This is an exciting time for Middlesbrough as we develop ACT (Accessing Change Together) which integrates council staff and partner organisations and provides a range of support and interventions in relation to service users who need support with Housing Support, Homelessness, Domestic Abuse and Substance Misuse.

ACT is an integrated service, which means that lots of support services are working together and using a shared caseload management system. This will make it easier for service users to get access to services they need so they receive the right support and easier for council staff and partner organisations to work together and share information to improve outcomes for service users.

It is recognised that sometimes service users need help in several support areas. Working with a multi-disciplinary approach, the teams aim to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately. The team will work alongside other services including Adult and Children’s Social Care, and Public Health, to develop consistent pathways and effective processes.

We have a range of opportunities which have become available within ACT in three different but interconnecting teams, Front Door, Housing Solutions, and the Community Interventions team.

We are looking to recruit staff within those teams who have the drive to help improve and contribute to the ACT accessing change together vision, have experience of working effectively with a range of services and have the skills, passion, and resilience to work creatively with service users who are accessing ACT and need ongoing support in relation to Housing, Homelessness and/or Domestic Abuse.

Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate). New staff joining Middlesbrough can expect a warm welcome for the teams, our Director and Chief Executive and full induction process.

For further information about ACT (Accessing Change Together) or any of the amazing opportunities available please speak to Rachel Jenkins, ACT Middlesbrough Lead Officer on 01642 727139, Claire Moore, Domestic Abuse Strategic Lead on 01642 728691, or Debra Cochrane, Homelessness Strategic Lead on 01642 728195.

Telephone**:01642 727088


  • Female Support Worker

    18 hours ago


    Middlesbrough, United Kingdom Creative Support Full time

    Job Reference: 75540 Posted: Wednesday 20th March 2024 Closing Date**:Thursday 4th April 2024** **Up to £11.60 per hour** **Middlesbrough, North Yorkshire** *** **Full-Time/Part-Time** Are you an energetic individual looking for a fun and diverse role? We are looking for a warm, caring and motivated Support Worker to join our friendly staff team in...


  • Middlesbrough, United Kingdom Creative Support Full time

    Job Reference: 68605 Posted: Monday 26th February 2024 Closing Date**:Tuesday 12th March 2024** **Up to £12.20 per hour - pay scales are effective from 01 April 2024** **Middlesbrough, North Yorkshire** **Full-Time/Part-Time** This is an acting role for six months with the potential for extension. Are you a ‘people person’ with the commitment and...

  • Support Worker

    2 days ago


    Middlesbrough, United Kingdom Protocol Education Full time

    Job Title: Support WorkerLocation:North East England, MiddlesbroughJob Type:Temporary, expected to work Full-Time hoursPrimary Industry:Care HomeQualifications:Care WorkerTeam TeachFirst AidSkills:Support WorkerPersonal CareMedication AdministrationWorking with children in a care home backgroundJob Duties:The Support Worker will be responsible for providing...

  • Support Worker

    16 hours ago


    Middlesbrough, United Kingdom Riverside Full time

    Job Title:  Support Worker Contract Type: Permanent Salary: £25,965.41 per annum (£27,112.48 per annum is achieved after 18 months successful performance in the role) Working Hours: 37.5 per week Working Pattern : 6-Week rolling rota working shifts between Monday - Sunday 07.00-22.00 including bank holidays Location : The Stages, Middlesbrough...

  • Support Worker

    18 hours ago


    Middlesbrough, United Kingdom Unified Care Services Ltd Full time

    At Unified Care Services Ltd, we strive to transform practices so that children and young people can progress and receive the best care and support. We want to empower our children and young people to enjoy, achieve, and live their best lives. We are seeking a dedicated and compassionate individual to join our team as a Support Worker. You must either be...


  • Middlesbrough, Middlesbrough, United Kingdom TN United Kingdom Full time

    We are the Cambian group, one of the largest independent providers of care and education for children and young people. We believe that everybody has a personal best and we strive to show our young people their potential.An exciting opportunity has arisen based in our children's homes for Residential Support Workers We are looking for a caring and...

  • Support Worker

    2 days ago


    middlesbrough, United Kingdom Protective Care Group Limited Full time

    Thinking about starting a career in care? Begin your journey with Protective Care Group!Here's a little more about us and what we do:Deliver bespoke and tailor-made support for young people with complex needs, particularly those exhibiting challenging behaviourFounded because of a personal connection to what we doCaring and supportive cultureRapidly growing...

  • Support Worker

    24 hours ago


    Middlesbrough, United Kingdom Protective Care Group Limited Full time

    Thinking about starting a career in care? Begin your journey with Protective Care Group!Here's a little more about us and what we do:Deliver bespoke and tailor-made support for young people with complex needs, particularly those exhibiting challenging behaviourFounded because of a personal connection to what we doCaring and supportive cultureRapidly growing...

  • Support Worker

    15 hours ago


    Middlesbrough, United Kingdom Protective Care Group Limited Full time

    Thinking about starting a career in care? Begin your journey with Protective Care Group!Here's a little more about us and what we do:Deliver bespoke and tailor-made support for young people with complex needs, particularly those exhibiting challenging behaviourFounded because of a personal connection to what we doCaring and supportive cultureRapidly growing...

  • Senior Support Worker

    14 hours ago


    Middlesbrough, United Kingdom Voyage Care Full time

    Senior Support Worker – Middlesbrough- £12.45ph from 1st AprilTypical Shifts are: 8am-3pm / 3pm-10pm / 3pm-9pm/8am-10pm / 10pm-8amJoin Voyage Care and Feel Valued, we reward your dedication with:•    Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)•    Premium overtime rates at an additional £1 per hour (Ts & Cs...

  • Support Worker

    23 hours ago


    Middlesbrough, United Kingdom Protective Care Group Limited Full time

    Protective Care Group specialise in providing a level of support that local authorities are often unable to; support that makes a real difference to young people's quality of life and future prospects.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Like the sound of this? Here's a little...

  • Support Worker

    2 days ago


    Middlesbrough, United Kingdom Protective Care Group Full time

    Protective Care Group specialise in providing a level of support that local authorities are often unable to; support that makes a real difference to young people’s quality of life and future prospects.Like the sound of this? Here’s a little more about us and what we do: Deliver bespoke and tailor-made support for young people with complex needs,...

  • Support Worker

    2 days ago


    Middlesbrough, United Kingdom Protective Care Group Limited Full time

    Protective Care Group specialise in providing a level of support that local authorities are often unable to; support that makes a real difference to young people's quality of life and future prospects.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Like the sound of this? Here's a little...

  • Support Worker

    2 days ago


    Middlesbrough, United Kingdom Saint John of God Hospitaller Services Full time

    This post is for female applicants only – advertised in accordance with the Equality Act 2010 (Schedule 9, Part 1) as a genuine occupational qualification for the post. An exciting opportunity has arisen within SJOG for experienced Support Workers to become part of a specialist residential home accredited with National Autistic Society for 3...


  • Middlesbrough, United Kingdom Middlesbrough Council Full time

    **Reference**: R0002995 **Service Area**: Prevention, Access and Provider Services **Directorate**: Adult Social Care and Health Integration **Salary**: £24,496 - £25,878 pro rata **Hours**: 24 hours per week **Contractual Status**: Permanent Key duties of the residential support worker post will include: To deputise in the absence of senior...


  • Middlesbrough, United Kingdom Mencap Full time

    Job AdvertWe are looking for Support Worker to join our Registered Service based in Middlesbrough Full time Permanent 37.5hours per week.  Shifts will be spread across mornings, afternoons, evenings and sleep ins, weekends and bank holidays. We can be flexible with the number of hours offered and will consider applications from all interested...


  • Middlesbrough, United Kingdom Mencap Full time

    Job Advert We are looking for Support Worker to join our Registered Service based in Middlesbrough Full time Permanent 37.5hours per week. Shifts will be spread across mornings, afternoons, evenings and sleep ins, weekends and bank holidays.  We can be flexible with the number of hours offered and will consider applications from all interested...

  • YJS Support Worker

    2 days ago


    Middlesbrough, United Kingdom Middlesbrough Council Full time

    An exciting opportunity has arisen within South Tees Youth Justice Service to recruit two Support Workers to our busy multi-disciplinary teams. In addition to being suitably experienced, you will be highly motivated and passionate about working with children and young people.The successful candidates will be responsible for contributing to the reduction of...

  • Support Worker

    2 days ago


    Middlesbrough, United Kingdom Mencap Full time

    Job Advert We have a fantastic opportunity for a Support Worker to join our Supported Living Service based in Linthorpe on a Part time permanent, basis (18 hours per week). You will be working in our supported living scheme supporting people both in the home and in the community. You will also need to be able to promote positive behaviour. Your...


  • Middlesbrough, United Kingdom SAHA Full time

    About The RoleWe are looking for relief support workers who can cover a variety of shifts including days, evenings, weekends and/ or waking night shifts at Middlesbrough, on an as and when required basis.At Saha, we are dedicated to providing comprehensive, high quality housing services, support and resettlement for people who are homelessness and who are in...