![AUTOID](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 months ago
**Job description**
**RESPONSIBLITIES**
The role’s responsibilities will be:
- Resolve customer complaints and issues in a professional manner
- Provide information about products and services
- Handle our returns system and book labels for customer exchanges
- Upsell products or services to customers when appropriate
- Book customer fittings
**SKILLS, KNOWLEDGE AND CHARACTERISTICS**
- Knowledge in performance cars and car modifying
- Ability to handle high call volumes with a positive attitude
- Knowledge & work experience in the automotive industry preferred.
- Good written and verbal communication skills; confident, clear, and well spoken.
- Proactive mentality, keen to foreshadow hurdles and overcome challenges faced.
- Ability to analyse customer needs and provide suitable solutions
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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