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Job Coach

3 months ago

Walsall, United Kingdom Steps to Work Ltd Full time

Steps to work is a charity with over 20 years’ experience we put people at the heart of everything we do and are committed to driving positive change by supporting those who need it in the local community with employment support services and together with local employers we are determined to make a difference.

As a **Senior Job Coach **you are key to achieving this, you will be supporting and training the Job Coaches with key performance indicators. Ensuring that quality and compliance are being met and mentoring the Job Coaches. So what will you be doing?
- Mentor and support the training of Job Coaches within the team
- Support the Contract Manager in compiling performance data and in supporting the team to achieve the contractual KPI’s
- Undertake a 360 degree role; from initial contact with participant to supporting them in meeting their agreed goals, to liaising with external stakeholders and with employers.
- To ensure performance and targets are met as required by contractual requirements. To achieve individual daily, weekly and monthly targets as set by the Department Manager.
- Engaging participants referred to the Programme, assessing their support and development needs and working with them to co-produce an action plan into sustainable employment.
- Liaise with the IWS Job coach to undertake in work support activities to ensure an individual is able to maintain their employment and well-being. Identifying any risk and mitigating risk to ensure objectives/goals can be met.
- Working with partners to contribute to and influence the development of the participant’s action plan. This could include warm handovers from JCP, integration of support delivered by health providers, or agreeing joint delivery of support with local authority social services.
- Motivate participants while managing and facilitating their journey into sustainable employment, based on their co-produced action plan.

What you’ll need;
- Be able to demonstrate ability and experience of coaching and influencing
- Have a genuine passion to make a difference to customers.
- You’ll be great at building rapport
- Good attention to detail & organisation skills are vital due to the compliance needed

What we offer:

- 28 days annual leave (plus bank holidays)
- Staffhut: TechScheme, Discounts to Retail shops, Online GP, etc.
- Weekly wellbeing fresh fruit
- Opportunity to work within a vibrant team
- The chance to make a positive difference to the wider community and a rewarding role that really does transform the lives of our job seekers

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food

Schedule:

- Monday to Friday

Application question(s):

- What is your notice period?
- Are you a member of the Armed Forces Community?
- Have you got some experience with DWP Programmes? If yes, how long were you doing this role?

Work Location: In person

Reference ID: SJC-STW