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Communications Operative

4 months ago

Haywards Heath, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

Advert - Communications Operative / Switchboard Operator (Haywards Heath)

Two posts each working evenings and alternate weekends shifts - 20 hours per week. The shifts to cover the 24hr service over 7 days a week.

Band 3 - £ 22,816 - 24,336 (pro rata) per annum, plus extra unsocial hour’s enhancements pay for working night shifts.

The Switchboards are based at the Royal Sussex County Hospital, Brighton, and the Princess Royal Hospital, Haywards Heath. This position is based at the Princess Royal Hospital in Haywards Heath.

The telephony staff are normally the initial contact between members of the public, patients, and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP’s, trust staff, departments, visitors, and suppliers.

Telephony staff are required to operate various computerized systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.

**For further details**: Terri Fitzgerald - 01273 523010

Telephonists are required to work as part of a team in an often-stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24-hour operation.

Staff are required to frequently work under their own initiative and to make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP’s, trust staff, departments, visitors and suppliers.

Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.

Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.

Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.