Care Scheduler

3 weeks ago

South Molton, United Kingdom Home Instead Full time

Company Description

At Home Instead we believe in relationship based care and aspire to offer consistency and reliability to our clients by matching our Care Professionals to our clients based on mutual interests and hobbies. We like to raise people’s expectations of what care is all about which is why we are proud of our amazing Care Professionals. This is truly shown as **95% of our Care Professionals in North Devon & Exmoor say they would recommend us to a friend**. We have been rated a **Top 20 provider in the South West by homecare.co.uk**. This is entirely based on the average review scores of clients and their relatives over the past year, with our score being 9.9 out of 10. We also hold a **CQC rating of outstanding.**

**Job Description**:
We have an exciting job opportunity suited for an administrative person with excellent organisation skills to step into a logistic management and rostering role as a Care Scheduler.

**Drivers only due to rural locations. Previous experience in Health and Social care co-ordination preferable but not essential.**

**What does a Care Scheduler role involve**:

- Dealing with job allocation, inputting both client and Care Professional information and daily roster changes
- Ensuring client visits are allocated to a Care Professional within their care team
- Ensuring systems have updated and correct availability and inputting holiday.
- Forward planning of rosters working at 2 weeks in advance
- Taking the on-call phone on a rota basis.

**Qualifications**:

- Communication is essential for the Care Scheduler, so you will need to be able to remain calm, be patient and an excellent listener whilst always remaining professional.
- People skills will be required to build strong professional relationships with the Care Professional team
- A willingness to learn computer systems and mobile handset technology.

Additional Information
**Care Scheduler Benefits**:

- 20 days annual leave plus 8 bank holidays
- Full bespoke induction training
- Ongoing training and support
- Pension scheme
- Variety of discounts through the Home Instead benefit scheme.
- Competitive rates of pay
- Employee Assistance Programme

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on **01769 302 003**

**Closing date: Friday 13th January

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