Warranty Administrator

**Position: Warranty Administrator**
**Location: Billinghurst**
**Salary: Up to £30,000 + Bonus + Company Benefits**

**Hours: 40 hours per week, Full-Time, Permanent**

We are seeking an experienced Warranty Administrator who has a genuine passion for this type of work to join a friendly team.

**Responsibilities**:

- Stay updated with all Warranty notifications and updates from our manufacturer partners.
- Coordinate with dealership staff to ensure accuracy of information on job packs, including adherence to manufacturer standards, car mileage, and technician signatures.
- Verify that all work has customer authorisation, evidenced by signatures, and that all supporting evidence is attached to job cards before making any claims.
- Collaborate with departments to ensure adherence to the prior approval process.
- Liaise with manufacturer fleet and customer care departments as necessary.
- Ensure fulfillment of all customer requests such as fleet commitments and special warranties.
- Maintain internal reporting systems and identify any discrepancies.
- Strive to clear all warranty invoices daily.
- Conduct daily checks on work in progress (WIP), address any remaining work, and rectify issues where possible in coordination with the service manager.
- Monitor daily for returned or rejected claims and rectify them through communication with the accounts department.
- Ensure relevant case numbers are on the job pack and document and record car hire authority when applicable.
- Coordinate with the parts department to ensure timely return of all warranty parts with all paperwork correctly completed.

**Requirements**:

- Previous experience as a Warranty Administrator is essential.
- Exceptional verbal and written communication skills.
- Demonstrates excellent attention to detail and accurate record-keeping.
- Fully computer literate.

RefESpybh2024