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Employee Relations Casework Advisor

4 weeks ago

Farnborough, United Kingdom Experis LTD Full time

**Job Title : Employee Relations Casework Advisor**
**Salary:£38,000- £42,000 depending on Experience**
**Location:Farnborough**
**The role**
The role of an ER Casework Advisor is challenging, varied and fascinating with no two days being the same. You will be an integral part of a small team within our People Function who focus solely on supporting functional managers across our UK sites with managingER issues. You will provide advice and guidance on ER cases such as performance, absence, disciplinaries, grievances and investigations, ultimately developing functional manager capability and confidence.
We are looking for someone who is resourceful, has a friendly approach and a "can do" attitude, who wants to make a real difference by inspiring and empowering managers to make positive improvements in culture and behaviour of their teams.
**What will you be doing?**
- Deliver timely ER advice and guidance to empower functional managers to proactively manage their ER cases, within an acceptable level of business risk
- Coach, support and upskill functional managers in order to develop ER capability within the company.
- Work collaboratively with Senior People Advisors and in-house Legal team to resolve complex ER cases.
- Identify trends in cases in order to design, deliver and implement upskilling sessions for functional managers.
- Continually review our People Instructions, Toolkits and Knowledge Guides to ensure we remain up to date with legislative changes and good practice.
- Maintain accurate and up to date records of all actions and documentation relating to cases being managed through to conclusion.
- Ensure the ER casework team mailbox is regularly reviewed and enquiries responded to in a timely manner, usually within 24hrs.

**What do I need?**
- Ability to draw together and analyse different points of view.
- Problem solving and conflict management, coupled with the confidence to coherently and succinctly advise.
- Good negotiating, persuading and influencing skills.
- Ability to build positive relationships with managers and employee reps.
- Ability to assess employee relations risks and take appropriate steps, following our People delegations. process, to achieve resolution of cases within the legal framework.
- Excellent coaching and advisory skills balanced with influencing and questioning techniques.
- Verbal and written communication skills are essential coupled with a high level of attention to detail.
- Ability to prioritise and work well under pressure.
- Proven ability to contribute and work collaboratively as part of a team

**Experience & qualifications**
- Chartered CIPD status or equivalent.
- Significant experience of managing high volumes of complex ER cases at pace.
- Demonstrable experience of upskilling functional managers to improve knowledge, competence and confidence and mentoring of junior team members.
- Experience of working in complex organisations or with complex technologies.

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