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Accommodation Team Leader

3 months ago

Penrith, United Kingdom Center Parcs Full time

Welcome to Center Parcs - the number one choice for short break holidays, employing a team of over 10,000 people across six separate villages located in the UK and Ireland. Working together to create memorable moments in beautiful forest locations, we’re proud of the reputation we’ve built for delivering unique family focused experiences to an increasing number of guests.

Service Excellence is a multi-functional, centralised service that sits within Housekeeping Accommodation. It’s directly accountable for a range of key operational tasks and activities, and your input in this division will have a visible and measurable impact on the continuing delivery of a high-quality guest experience.

**ACCOMMODATION TEAM LEADER - SERVICE EXCELLENCE | £11.97 per hour**

Reporting to the Service Excellence Manager, you will assist with the smooth and efficient running of the Accommodation operation, by ensuring all changeover day and accommodation cleaning procedures are delivered to the highest standards.

As a Service Excellence Team Leader this will include supervision of the Health & Safety Checkers, Window Cleaners, Drivers or the Service Excellence Team.

You will provide training and development to all colleagues within your team to ensure that the highest standards of cleanliness and hygiene are achieved, along with high standards of service and guest care.

You will contribute to the achievement of all departmental targets ensuring all activities reflect agreed corporate standards and culture.

**Responsibilities will include**:

- The organisation and allocation of duties relating to your Accommodation cleaning team, ensuring that the highest possible standards of cleanliness and hygiene are achieved and maintained at all times
- Liaise with the Service Excellence Manager or Housekeeping Duty Manager to ensure the deployment of the Accommodation Services colleagues are being allocated cost effectively
- Regular, timely and honest conversations with direct reports in accordance with the corporate people framework
- Facilitate a culture that promotes and encourages the general wellbeing, motivation, and morale of your team, whilst ensuring effective performance management practices are in place and your team are actively contributing towards this
- Training, mentoring and coaching of colleagues

**EXPERIENCE AND SKILLS**

**Essential**
- Sociably confident with excellent interpersonal skills
- Have a motivational approach towards colleagues and work
- Empathetic and supportive approach to leading a team

**Desirable**
- Experience of leading a team in a demanding service driven environment
- Previous experience in the Cleaning and / or Hospitality industry
- Customer service experience
- Ability to coach individuals to be accountable for their own performance

**HOURS OF WORK**

You will be contracted to work either 48 or 56 hours per 4-week period, your days and hours of work will be Mondays and Fridays, between 3:30pm and 10pm.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:12th March 2024 at 12 Noon

**Interviews to be held**:13th March 2024

**Follow us - **Facebook** | **Twitter** | **LinkedIn**

**At Center Parcs, everyone’s welcome.**
- We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience._