Dental Receptionist

**Company description**

We are a well established Dental Practice serving the community for over 25 years, located just outside Camberley Town centre where we have free off - street car parking.

Our growing practice welcomes new team members to join our friendly team at Coppertop. We have a very good working structure and benefits as part of the Enamel group, where you feel valued and enjoy benefits of working within a team.

**Job description**

**Purpose of the job**

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the practice manager.

**Responsible to**

The Practice Manager

**Employment duties**

Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with GDC guidelines and practice policies

Establish and maintain productive working relationships with all members of the dental team

Liaise with the practice manager on all matters concerning administration, pay and service conditions

Take reasonable care for your own health and safety and that of others who may be affected by your acts of omissions at work

Take reasonable care for your own health and safety and that of others who may be affected by your work

**Key tasks**

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner

Receive and deal with patient and visitors in a pleasant and prompt manner

Keep patients informed of any delays and offer refreshments

Notify dentists/hygienists of patients arrivals

Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

Prepare patient records and day sheets for each dentist/Hygienist

Take responsibility of appointment book, use of short notice list to fill cancellations and gaps in the diary.

Follow up patients who do not book appointments at time of departure using SOE care manager or equivalent, at agreed time interval.

Execute maximum recall bookings at time of patient departure

Follow up FTAs and take penalty payments where appropriate

Collect and record patient payments and pursue any debts in accordance with the practice payments policy.

Sales of treatment plans, dental plans, finance plans and dental products as recommended by the practitioner.

Follow computer procedures to ensure that patient records are properly maintained

Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies

Receive, process and distribute all incoming and outgoing mail and parcels.

Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out

Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

Prepare consent forms for planned treatment

Distribute Clinipads to update patient details, medical history and market consent

Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

To undertake all general office duties, such as photocopying, scanning etc.

Preparation of cashing up reports at the end of the day, ensuring monies are accounted for and that payments of cash, cheques and debit/credit cards are logged correctly.

Complete and record compliance tasks as directed by your manager on the Apolline Basil or equivalent compliance tool.

Keep the kitchen, patient’s toilet and reception area tidy and welcoming

Identify his/her own training and development needs and undertake appropriate training as agrees with the line manager during appraisal

Provide feedback on the performance of any trainee receptionists that you supervise

Assist throughout the practice and perform such other tasks as reasonably requested by the practice manager

Attend all practice meetings as requested

**Job Types**: Part-time, Permanent

Pay: £12.00-£13.00 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Overtime

Work Location: In person