Security Guard

**About The Role**:
Summary & Purpose of the Role

Patrolling malls, Service areas, service deck and public areas. Maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management so applicant must hold a valid SIA CCTV licence. First Aid (if qualified) using “customer care” procedures at all times. All duties to be carried out in adherence with the OCS Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. Ensure that the company standards and policies are followed and maintained.

**Responsibilities**:

- Start shift promptly at the time designated, in full uniform.
- Appearance to be clean, smart and tidy at all times.
- Responsible for active communication of “changeover” of the shift to on shift supervisor. This includes handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, and any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
- Responsible for a full comprehensive understanding of fire alarm procedures.
- Responsible for acting as an evacuation marshal in the event of a major incident.
- In relation to a major incident must be fully conversant with the location of all plant rooms, service corridors and lifts, both by location and by name.
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Responsible for providing first aid if necessary. (This only applies to certificated first aiders.)
- Security Guards not trained in first aid must be made aware of manned first aiders on shift.
- Control room duty. This includes answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and log book.
- Knowledge of in-house radio usage plus call signs
- Use patrol monitor (diester) system to assist with accident and incident control and prevention
- Responsible on night shift to maintain check calls as required
- At all times follow through with any managerial instructions
- To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person
- Keep your working area and space clean and tidy at all times and your tools and equipment safely stored
- Be familiar with the required care standards and regulations governing your job
- Maintain polite and good communication with your colleagues, tenants and shoppers at all times
- Be prepared to receive and undertake further training as required.
- At all times follow through with any managerial instructions

Skills and Experience
- SIA licence (CCTV & Security Guarding were applicable)
- Experience in working and building partnerships with clients
- IOSH trained desirable
- Articulate and can communicate effectively with the clients and the IFM teams
- Organised individual who can demonstrate a record of planning and managing workflows
- Able to demonstrate an understanding of high-quality service delivery and its impact on this
- The ability to be agile and flexible to meet the needs and demands of the role
- Excellent time management organisation and focus on the ability to prioritise and multi-task with a clear ability to focus on detail

**About Us**:
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.