Support Worker
6 months ago
**JOB TITLE**:Support Worker
**RESPONSIBLE TO**:Registered Manager, Lead Therapist
**PURPOSE OF JOB**:To provide basis daily support and assistance for clients
undertaking residential treatment and therapy with Abbington House
**LOCATION**:Abbington House, Stevenage.
Pay ranges from £10.42 - £14 per hour dependent upon experience
MAIN DUTIES:
**A. ** **OPERATIONAL DUTIES**
1. To greet new clients (and their families) in a welcoming and friendly manner, ensuring that clients are put at ease on admission to the unit.
2. Assist clients during their “settling in” phase - provide the client with a thorough induction the day after arrival, explaining the therapy process, timetable, 12 step - programme, where and when groups are held and meetings they are expected to attend
2.2. Carry out patient observations as per the observations protocol
To carry out CIWA-ar and COWS assessments on clients undergoing detox as per the alcohol and opiate detox protocols
To carry our random urine and breathalyser testing, as per the alcohol and opiate detox protocols
3. Support client(s) to and from groups ensuring they arrive on time and are prepared for the session. This will include updating the therapy board daily to show who is excused from groups and anyone not attending groups are given support and encouragement to get the most out of their time at our facilities.
4. Support the preparation of key educational, group or client care materials as directed by Therapeutic team. Prepare and check all client care records to ensure client files are fully completed and all record charts available and inserted when required and ensure all Step Papers are bound and welcome packs are ready for new admissions.
5. Engage with all clients in the communal areas and ensure that all their practical and welfare needs are met and keep therapists up to date with the client’s feedback or any challenges they are facing daily.
6. Support the client through their whole journey at Abbington House. Being aware of what step they are on, encouraging them and assisting them with any queries and passing this onto the necessary department if it cannot be dealt with by yourself
7. Carrying out check outs or check in’s and facilitating recovery groups
8. Listening to step papers giving constructive feedback and ensuring the client has a good understanding. If the client does not understand, supporting them to do so and in some cases asking them to revisit parts or all of the paper.
9. Learning the extended packages therapy offer and passing this knowledge onto the clients. Encouraging them to start the process of thinking around how Abbington House can support them when completing treatment.
10. Gain valuable feedback on the service they have received and identify any areas that we could improve by taking charge of the community feedback ensuring that forms are distributed, filled in and actioned by discussing this with the therapy team or management team
11. Spending time with clients on discharge day, providing them with fellowship meetings, contacts and trying to link them up with our extended service packages and any additional contact details for ongoing support in their community and ensure that they can sustain their recovery.
13. Ensuring that the survey monkey is completed upon a client’s discharge
14. Promoting enhanced aftercare packages and following this through from enquiry to payment both with clients and their families who may also need support
15. Support the client to access their free aftercare programme ensuring they attend the week prior to leaving and have all the relevant details to access it after discharge
16. Escort Clients to external appointments, including GP, Dentistry, Personal Care or Shopping visits as directed, and accompany clients on daily walks or other activities as directed
17. Follow up calls to clients for a few weeks post treatment to find out their general wellbeing and identifying if they need any support; reminding the client that we are still there for them and if they need any additional support we are ready to re-admit them or provide the Company’s range of enhanced Aftercare Services
18. Carrying out the 5-4-3-2-1 package. Emotionally supporting the clients, checking where they are in their recovery and what they are doing to maintain it. Giving feedback to the therapist assigned daily and identifying if therapists need to make a call.
19. To support and participate fully in client care handovers with other members of the Team and maintain excellent levels of ongoing communication
**B. ** **SAFETY & PROTECTION**
20. To notify and report to the Registered Manager any issues identified that may suggest either the client or someone else is at risk in line with the Companies Safeguarding (SOVA) and Protection of Vulnerable Adults (POVA) protocols
21. To operate fully in line with the Mental Capacity Act 2005 and Company Mental Capacity Policy to ensure that clients hav
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