Night Service Advisor

1 month ago


Newcastle upon Tyne, United Kingdom Abodus Limited Full time

Abodus Student Living are looking for a night service professional who is resourceful, organised and motivated to meet the needs of their residents and support the operation of their accommodation in Newcastle upon Tyne.

**Role Overview**:

- To present a smart, calm and courteous response to tenants, colleagues and the general public.
- To act as an overnight support service to the site Management team.
- To monitor the site’s security, by patrolling on foot and with the use of CCTV.
- Conduct shift handovers, reporting, recording activities and incidents.
- Work in line with the tenancy agreement and tenant’s rights
- To maintain the tidiness of the site offices and reception areas, and to comply with the company’s waste management procedures.
- To assist in maintaining the security of the property through allocation of keys and the electronic fob access system.
- To monitor visitor access and maintain security awareness.
- Take responsibility for organizing workload and to work using own initiative, reporting any issues that might arise immediately to the Facilities/Operations Manager.
- Maintain customer, staff and client confidentiality.
- To deal with customer enquiries and provide relevant information when required.
- To take sales enquiry details giving information where required and completing enquiry forms to pass on to the day team.
- To take detailed logs of service requests, obtaining key information.
- To respond to soft maintenance issues as directed by the Facilities/Operations Manager.
- To follow all company Health & Safety procedures in accordance with provided training.
- To respond to Fire Alarms and assist in the safe evacuation of tenants from the buildings.
- To report any damages / faults & Health & Safety issues to the Facilities/Operations Manager.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To work outside of normal working hours as and when required to cover key event days, particularly the relevant University Move-In weekends.

**About Abodus**:
The Abodus ethos is to offer affordable and stylish student accommodation across the United Kingdom, in the best student cities.

**Key Skills and Abilities**:
In order to be considered for this role, you will need the following

It is essential that the postholder has:

- Verbal and written communication
- Professional personal presentation
- Able to work accurately and effectively
- Continually strives to improve knowledge, skills and abilities to produce the best results
- Ability to positively communicate in difficult or contentious situation
- Ability to develop and maintain strong relationships with both internal and external customers providing high standards of customer service.
- Is constructive and positive in provision of advice and support to customers, colleagues and staff especially in sensitive and difficult people situations
- Flexible approach and a ‘can do’ attitude
- To be able to use and act on own initiative without instruction or direction.

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 12 hour shift
- Night shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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