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Experienced Retail Sales Assistant

2 months ago

Derby, United Kingdom Uniform Direct Full time

**Retail Sales Assistant - Join Our Dynamic Team at Uniform Direct**

Are you passionate about providing excellent customer service? Do you thrive in a demanding retail environment and have previous face to face retail experience and experience in working with schools and parents? If so, we invite you to be a part of the Uniform Direct team as a Retail Sales Assistant.

**Key Responsibilities**:

- Participate in the day-to-day operations of the shop, maintaining a clean and tidy environment.
- Conduct regular stock checks and process deliveries.
- Operate the till with precision, and handle various transactions accurately.
- Respond to online/phone orders and assist in changing displays of shop stock.
- Attend school marketing events, develop a comprehensive knowledge of school uniforms, and inform customers about the benefits of Uniform Direct.
- Contribute to the growth of Uniform Direct by identifying short, medium, and long-term objectives.
- Work collaboratively with the team to develop new leads and expand our school portfolio.
- Maintain dialogue with schools and stay alert to competitor activities.

**Qualifications**:

- Experience in face to face retail sales.
- Punctual and Reliable
- Strong time management skills to prioritise tasks effectively.
- Ability to meet sales targets through effective upselling.
- Organizational skills to maintain a clean and organized sales floor.
- Proficiency in English (additional language skills are a plus).
- Excellent phone etiquette for handling customer inquiries.
- Be able to keep your self busy with tasks when the store is quite and equally be able to work efficiently when the store is busy

**Personal Profile**:
We are seeking a Retail Sales Assistant with a passion for delivering exceptional customer experiences. Being a part of the Uniform Direct team, your primary responsibility will be to provide a one-to-one counter service and excellent customer service to our customers. You will be expected to greet customers as they enter the store, assist them in finding the products they are looking for, answer any questions they may have, and provide guidance. Our retail sales assistant will look after our customers with empathy, accuracy, courtesy and speed.

The majority of our customers are busy working parents that expect our staff to know what their child will need for their particular school and expect our experienced staff to size up a child by sight.

**Previous experience in face-to-face retail customer service and Knowledge of local schools is essential.**

**Position Details**:

- Permanent position reporting to the Store Manager/Manager/Supervisor.
- Contracted hours: 21 per week, with flexibility for increased hours (upto full time) based on business demands and peak season.
- Must be flexible to work any day of the week which will include working on Saturdays.
- Probationary period: Six months.
- Annual leave is not allowed during our peak period (1st July to 15th September). **If you have any unavailable dates and/or cannot commit to working to the needs of our business, please do not apply**:

- Starting salary: Minimum wage.

**Please note that if you have applied within the last six months, we kindly request you refrain from reapplying.**

**Job Types**: Part-time, Permanent, Temp to perm

**Salary**: £8.00-£10.50 per hour

Expected hours: 21 - 36 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- Weekend availability

Application question(s):

- It is important the you have an awareness of the local schools in Derby. Briefly describe your knowledge.
- Please list the days you are available to work. This must include being available to work on Saturdays.

We are looking for applicants that are fully flexible and fully available to work any days of the week which includes Saturdays/weekends. You must be able to work around the business needs during our peak season. If you have any unavailable dates and or can not commit to working around the business needs, please do not apply.
- Have you applied previously in the last 6 months?
- Due to the nature of our business, we do not allow annual leave during our busiest time of the year between 1st July and 15th September. Please confirm that you understand and that you are fully available to work without any dates of unavailabilty. If you are unable to commit, please do not apply.

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)
- face to face retail sales: 1 year (required)

**Language**:

- fluent English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Jan/pt2024
Expected start date: 01/02/2024

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