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Co-ordinator (Place North)

4 months ago

Worcester, United Kingdom Worcester City Council Full time

**ROLE PROFILE**

**Environmental Operative Level Three (Street Scene Place Co-ordinator)**
- _The ‘role profile’ is the contractual element that your post has been assigned to and generically_
- _sets out in broad terms the responsibilities the post holder is expected to have_

**Service Area: Environmental Operations**

**Grade: PTA**

**Responsible to: Supervisor, Environmental Operations**

**Generic Responsibilities**

1. Use your specialist, technical knowledge to assist in the delivery of a high
- quality customer service and ensure the council can meet its relevant statutory obligations in accordance with relevant legislation, codes of practice and other regulatory bodies

2. Provide specialist advice and support both internally and externally referring particularly complex or risky issues to your manager and or senior colleagues

3. Provide relevant and technical assistance and support to colleagues

4. Contribute to the review and updating of relevant service specific policies and procedures

5. Represent the council both internally and externally as appropriate.

6. Retain relevant technical or professional membership or licence (where relevant), work to its codes and participate in learning that will help you perform your role successfully and the wider team meet the standards expected.

7. Fulfil the work schedule and key performance targets set for your role including the management and delivery of a related caseload of work

8. Contribute to specific project work including the associated fundraising, budget oversight, procurement and purchasing

9. Where necessary, contribute effectively to a team of people to deliver a project

10.Demonstrate a strong customer focus when contributing to both internal and external partnerships relevant to your service area.

11.Recognise opportunities for doing things more efficiently and then assist with the embedding of process and performance improvement

12.Research, report and analyse performance management information to make useful recommendations for process and performance improvement

13.Provide a service link to other similar professionals across the council to ensure a corporate approach is achieved

**TASK SPECIFICS**
- The ‘task specifics’ is the non-contractual element that your post has been assigned to and is a more detailed description of day to day activity which will be reviewed in line with PDR objectives_and can change when priorities change._

**JE Reference **_**CG3.2e**_

**Purpose**

Provide technical and professional support to help implement and develop street scene services across the City to ensure Worcester City is tidy, colourful and safe and a great place to live, work, visit and study.

**Standards of Service**
- Be friendly, helpful and respectful to colleagues, customers and any member of the public you may meet as part of your work.
- Positively participate in the management and supervision process through appraisals, target setting exercises and training as advised.
- Where appropriate, provide a service link to other similar professionals across the council to ensure a corporate approach is achieved.

**Business Improvement/planning responsibility**

**A key element of this role is to assist in the improvement and development of street scene services.**
- Work closely with colleagues to research and analyse performance management information to make useful recommendations for process and performance improvement
- Assist with the embedding of process and performance improvement and work to achieve shared quality targets, being mindful of efficiencies and opportunities for income generation.
- Lead and contribute to specific project work including any associated procurement and purchasing
- Provide relevant and technical direction, support and training to operatives engaged in front line service delivery.

**Colleagues, Self and Partners & Nature of Contacts (Internal/External)**

Contact - Frequency - Nature of contact

Head of Service/managers - Weekly/Daily at times - A key part of the role to engage with managers to develop trials and service improvements

Supervisors - Daily - A key part of the role to engage with supervisors to develop trials and service improvements

Front line teams - Daily - A key part of the role to engage with the front line teams, seek their input and feedback in relation to trials and service improvements

Colleagues across the council - Monthly - E.g. to seek advice in relation to other services, procurement, communication, mapping etc.

Councillors - Occasionally - E.g. attendance at a working group or briefing

Senior Officers - Occasionally - E.g. attendance at a briefing or meeting to discuss ideas or present findings

Other stakeholders - Occasionally - E.g. to provide information in relation to street scene services, e.g. BID or community groups

**Managing Resources (people, equipment, buildings)**
- Accountability_
- No direct accountability but working as part of the project