House Cleaner

5 months ago

Cramlington, United Kingdom The Snowy Owl, Vintage Inns Full time

Objectives/Purpose of RoleTo deliver a great guest experience and work well with the team to ensure every hotel bedroom, bathroom & public areas are clean, stocked and presented to full Innkeepers standards therefore creating a comfortable and welcoming environment with a key aim of ensuring our guests have a great stay, revisit and recommend us. Responsibilities& DutiesOur team deliver excellent guest service, at all times by:

- Cleaning and presenting all bedrooms to full, high brand standards-Cleaning and presenting all bathrooms to full, high brand standards-Ensuring all public spaces in the hotel & corridors are clean, tidy, and well presented-Making every bed (including sofa beds and travel cots) to full brand standards-Ensuring all linen cupboards, cleaning stores and laundry trolleys are kept clean, tidy, and organised-Ensuring all laundry (Clean and dirty) is stored correctly-Adhering to all cleaning schedules to ensure every aspect of the hotel is cleaned on a regularbasis-Following room, key, and lost property procedures at all times-Communicating and working well with the hotel and broader team in the business-Giving every guest you see a friendly greeting (or genuine farewell) and encourage them to return-Answeringany questions and dealing with queries from guests efficiently and professionally-Maintain personal knowledge by completing in house and online training on MableKey Skills& Behaviours-Pull together when the going gets tough-Do what I say I will-Take time to walk in the guest’s shoes and suggest a better way of doing things-Value everyone’s opinion, no matter who they are-Recognise that people are different and adapt to suit their needs.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £10.42 per hour

Expected hours: 12 - 16 per week

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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