Telesales Advisor

**Who we are**

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Now a part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, Plumbnation and Plumbworld serving trade and consumer customers across the new build, social housing and repairs & maintenance sectors of the residential and commercial construction categories.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride - our growth will be your growth.

**Hours of work**:37.5 hours a week, Monday to Friday, 08:00am - 4.30pm.

This role can be office based, hybrid or remote - to be discussed at interview.

**Rate of Pay**: Starting salary is £24,950 plus bonus scheme payable monthly based on sales value taken over the telephone. Total earnings up to £40,000 per year possible.

**Perks of the job**
- 31 days holiday (including bank holidays) bookable in hours making it super flexible for you
- The option to buy and sell up to annual leave, to suit your personal needs
- £150 Wellbeing Allowance per year
- Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
- Fancy a new bathroom? We offer attractive staff discount to you and your family
- Of course, we offer all the good stuff like life assurance, pension scheme, training and free onsite parking
- Free fruit onsite for employees, delivered weekly

**Onto the nitty gritty**
- Taking inbound sales calls from the general public and those operating in the repairs and renovation market
- Processing customer orders and helping with product enquiries
- No cold-calling is required

**We’d like to meet someone with**
- Excellent verbal communication skills and telephone manner
- Customer focused
- Previous experience in a telesales role is required
- Knowledge of bathroom and plumbing products is preferable but not essential

**If this sounds like you, please apply**

**Job Types**: Full-time, Permanent

**Salary**: £24,950.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Riverside Way, BB9 6BP