Port Assistant

**Reports to**: Port Manager

**Vacancy Ref**: 2140-SB

**Contract**: Permanent

**Rate of pay**: £12.07

**Location**: Ardrossan/Troon

**Hours per week**: 30

**Date advertised**: 17 March 2023

**Closing date**: 31 March 2023

**CalMac Ferries Limited**

**Benefits of a career with CalMac Ferries Limited**
- A rewarding career
- A competitive salary
- Excellent training, development, and career progression
- 37 days annual leave (pro-rata)
- Staff travel pass for yourself, spouse/partner, and dependents

**Functional Responsibilities/Key Tasks**
- Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
- Sale and validation of passenger and vehicle tickets
- Service disruption arrangements
- Emergency requirements 'out-of-hours'
- All duties connected with ship movements, gangways and securing of vessels
- Car marshalling
- Customer Enquiries
- Statistical entry and consolidation
- Use of VHF and PA systems
- Any other duties required by the Port Manager

**Skills and Experience**

**Essential Criteria**
- Good understanding of the CalMac services
- You must be computer literate, with excellent verbal and written communication skills
- You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
- Must hold full UK Driving License
- You are expected to have a flexible approach to working, as shift and weekend work will be involved
- Ability to work with initiative as a self-starter, without supervision
- Willingness to be a team player in a dynamic, proactive, and fast-paced environment

**Desirable Criteria**
- Experience using VHF and PA Systems
- Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity

**Our People: Values & Behaviours**

To navigate the waters, ensuring life thrives wherever we are

**PEOPLE FIRST**

We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

**LOCALITY**

We put the customer at the heart of everything we do.

We are accountable for our actions and performance.

**BRAVERY**

We demonstrate good judgement and decision making.

We act with integrity in all that we do.

**The Selection Process**

**Application**

**Shortlisting**

We will evaluate your suitability for the role by assessing your qualifications, skills and experience.

**Interview**

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

**Data