Civil Enforcement Officer

3 weeks ago

Newport, United Kingdom Newport City Council Full time

**Job information**

Post No. STS0138 - Civil Enforcement Officer

Full time, 37 hours a week within a shift rota, permanent

Newport City Council has been responsible for Civil Parking Enforcement across the city from 1st July 2019.

We are today looking to appoint new Civil Enforcement Officers to join an enthusiastic, self-motivated, and committed Civil Enforcement Team to deliver this service.

**About Newport**
Newport City Council: Improving people’s lives.

Newport is a vibrant, new city, with a bold vision to create a place where people choose to live, work, and stay. Newport City Council's success can be attributed to our forward thinking and positive approach. It's what enables us to deliver high-quality services that are continuously improving.

City Services is responsible for the Council’s front line services including, customer service channels (digital, contact centre and face to face) and environmental operations such as waste, cleansing, highways, projects, transport, parks and cemeteries.

**About the job**
Newport Council is responsible for the enforcement of the on-street parking restrictions throughout the whole Authority and also its off-street car parks.

As a CEO you will carry out high visibility patrols across Newport enforcing parking regulations by way of issuing penalty charge notices to vehicles contravening the parking regulations. This includes:

- Patrolling public streets and car parks to ensure that regulations are being followed
- Recording and issuing Penalty Charge Notices
- Explaining regulations when required to motorists and politely advise them about parking facilities
- Checking car park equipment and report damage or faults
- Reporting defective signs and road markings, identifying and reporting any abandoned vehicles
- Using equipment such as body worn cameras, Bluetooth printers, and mobile phones to record vehicles that are contravening parking regulations
- Operating as an individual and with other team members to act as a Council ambassador

To enforce aspects of the Highways Act and aspects of the Public Health Wales Act under guidance.

The role involves patrolling on foot for most of the working day outside in all weather conditions. A full uniform will be provided which must be worn at all times.

Working hours are an average 37 hours per week within a shift rota covering Monday - Sunday working. Some bank holiday working will also be required.

The new Civil Parking Enforcement Officers will report to the Senior Civil Enforcement Officers and Senior Technical Officer - Parking Services & Civil Parking Enforcement. Full training and induction will be provided,

A full driving licence is required as you will be expected to cover areas across Newport. A Council vehicle will be provided for deployment to outlying areas.

**About you**
Civil Enforcement Officers will undertake patrols enforcing and advising on Parking Restrictions. Therefore you will need to be able to communicate effectively with people and have the ability and confidence to deal effectively with confrontation.

You may be the only representative of the Council that a member of the public sees regularly and therefore excellent customer care skills are a must, communicating in a friendly but effective manner.

You will also have good road safety awareness, strong observational skills and the ability to work on your own initiative with minimum supervision.

You will be IT literate to allow you to use the hand held computers necessary for the role and willing to work flexibly including evenings and weekends according to the rota. Working mostly outside, you will be happy to be outside in all weathers and a real team player.

In return for your commitment we offer an open, friendly working environment with the opportunity to complete a level 2 accredited qualification. Benefits include a generous annual leave entitlement, professional development, Local Government Pension Scheme and free limited on-site parking.

If you think you have the right skills for the role we look forward to hearing from you

We offer a wide range of Company benefits, including:

- Local Government Pension Scheme
- Generous holiday entitlement: a minimum 25 days a year (plus bank holiday allocation), rising to 29 days after five years’ service and 32 after ten.
- Access to a wide range of training and courses
- Benefits: Vectis card, childcare vouchers, cycle purchase and car benefit schemes
- Access to a Credit Union
- Discounts at council-owned leisure centres and swimming pools

**Our values - Courageous, Positive and Responsible**
**Ein gwerthoedd - Dewr, Cadarnhaol, Cyfrifol

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