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Night Customer Service Advisor

4 months ago

Leeds, United Kingdom Dandara Living Full time

Dandara Living is recruiting a Customer Service Advisor to join the highly successful Leodis Square team in Leeds at our fabulous build-to-rent operation.

**4 on 4 off**

**7pm to 7am**

**About the role**

The successful Customer Service Advisor will be joining us on a 6-month fixed-term maternity cover contract and will be based on our Leodis Square apartment complex, consisting of 744 stunning apartments

**What you will do**:

- Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter readings
- Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc
- Book and manage resident amenity spaces - keeping them tidy and presentable
- Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification
- Deal with incoming and outgoing post
- Updating site-wide communications/residents’ portal as required
- Assisting on open days and residential events
- Carry security walks as and when required

**What you will have**:
**Desirable**
- Experience in a residential, hospitality or student accommodation environment

**Essential**
- Flexible to suit the needs of the business
- Experience using booking systems
- Strong knowledge of legislation relating to chemicals and dangerous substances i.e. COSHH. risk assessments, H&S
- Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook
- Experience of working night shifts

**What we will offer you**:
Dandara Living is a market-leading developer Build-to-Rent sector. We are one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven record of accomplishment in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

- £21,000 basic salary
- 24 days holiday (including bank holiday)
- £competitive annual bonus (up to 10% discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)

If you are a reliable, driven and highly motivated individual with a passion for customer service - then this is the role for you

**Important note**: