National Funeral Service Operative

2 weeks ago

Kidlington, United Kingdom Memoria Funerals Full time

**About Us**

We are a fast-paced, entrepreneurial company, that is FCA Regulated for the selling of funeral plans, we offer remote working anywhere in the UK alongside the usual benefits of a pension and 25 days holiday.

We are looking for a dynamic person to join us to manage a highly efficient existing compliance team.

**Our Mission Statement**

Memoria Funerals has a mission to provide exceptional standards of service and facility to the bereaved families that use its services. This is because it is not only commercially sensible to do so but also because it is an essential act of human decency towards people who have just lost a much loved member of their family or friend. Bereavement is the price we must all pay for the joy of loving and being loved. The loss of a loved one is the most stressful, unhappy and traumatic experience that we will face in life. We realise that we are unable to eradicate such pain but we also know it is our responsibility and duty to be as efficient, kind, respectful and polite as humanly possible to our clients at their time of grief.”

**Job Purpose**

To manage the Memoria Funerals Financial Services relationship with the FCA, ensuring that compliance is maintained at all times. To be the Primary Contact with the FCA as the dedicated compliance resource within the business. That internal and external reporting is undertaken as required, and that any queries are addressed in a prompt and timely manner.

Key Responsibilities
- Regulatory compliance management within the business; coordinating and developing the compliance monitoring calendar and internal deliverables across the regulated businesses
- Designing and maintaining the Compliance Monitoring Programme (CMP)
- Monitoring, and recording the results of the CMP and overall the businesses compliance with FCA Rules
- Ensuring the business complies with FPCOB and ICOB permissions
- Submitting Regulatory Returns, including Quarterly and/or Annual Financial Returns and other reports to FCA, within the prescribed deadlines, and the gathering of internal information in response to regulatory requests
- Ensure that appropriate management information (MI) is available to enable the board to exercise appropriate regulatory controls of the business
- Managing the relationship with the FCA effectively
- Handling FCA related compliance queries
- Recommending and initiating changes to systems, controls and procedures in response to FCA Rule changes, so far as they affect us
- Reading, and understanding the implications of, FCA Consultation Documents, Policy Notices, Notices of Disciplinary Action, Regulatory Updates and other publications etc
- Designing and maintaining the Compliance Policies and Procedures Manual ensuring that it is up-to-date at all times
- Ensure the firm has adequate leading and lagging indicators of fair treatment of customers which are measured, monitored and reviewed regularly
- Perform risk assessments to understand risk level, significance and scope, where appropriate making recommendations
- Organising the meetings and the reporting to the Internal Compliance Committee (ICC)
- Contribute to robust and effective compliance controls within the business
- Obtaining pre-approval from FCA for clearance events and making pre
- and post
- notifications to FCA of notification events, within the prescribed deadlines and in the prescribed manner
- Reviewing and approving all non-real time financial promotions and published recommendations prior to their issue by, or in the name of, the business
- Ensure Consumer Duty regulations are understood and implemented
- Undertaking and advising on compliance oversight on product changes
- Work collaboratively across the business including but not limited to - Sales, Marketing, IT and Finance
- Continually look to enhance processes and systems for effectiveness and efficiency
- Lead the compliance team ensuring resources are appropriately managed and deployed

**Key Competencies**
- Strong attention to detail
- Good communication skills
- Client focus
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment

**Person Specification**
- A minimum of 5 years’ experience working as a Compliance Officer in a regulatory compliance function
- High level of IT skills to include Microsoft Excel and Word.
- Committed to the provision of excellent service with excellent organisational skills
- Good numeric and literacy skills
- Strong reasoning ability
- Strong sense of ethics and good judgement

**Salary**: £27,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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