Despatch Coordinator

Our well-established and busy client based in Hoddesdon is recruiting a highly motivated individual to join their team as a **Despatch Coordinator.**

As the Despatch Coordinator, you will be responsible for scheduling the timely and efficient delivery of our customers’ orders. You will also be responsible for shipping documentation, and coordinating with our sales and purchasing teams. This role is a full-time permanent position working onsite in Hoddesdon from 8am - 4.30pm. The salary range for this position is £26,000 - £29,000 depending on experience, plus 30 days holiday per annum (including bank holidays).

**Key Responsibilities**:

- Processing daily orders to be passed to the despatch team, dealing with any potential issues
- Creating shipping quotes, generating and handling shipping paperwork and customs queries
- Working with the purchasing team, updating order lead times and processing special orders
- Processing back orders
- Handling any stock or shipping issues, keeping sales/customer service teams informed
- Amending or cancelling customer orders as required
- Verifying quantity and items on bills of lading to pick tickets, noting discrepancies
- Regular monitoring and reporting of open orders and shipments in all marketplaces
- Assisting the sales and customer service teams where required

**Knowledge, skills and experience required**:

- Despatch/Stock Control experience required
- Good admin support experience
- Ability to work both independently and as part of a team
- Ability to learn new skills and tasks as needed
- Excellent written and verbal communication skills
- Must be organised, able to prioritise and be comfortable dealing with multiple tasks simultaneously
- Analytical skills with amazing attention to detail
- Good customer service skills
- Microsoft Office proficient

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£29,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hoddesdon: reliably commute or plan to relocate before starting work (required)

Work Location: In person