Underwriter - Technical Insurance Services
4 weeks ago
**Purpose**
**Key Responsibilities**
- Adhere to all company policies and procedures.
- Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business, Existing Business & Renewals
- Understand the processes and procedures require to provide quotations & put forward suitable products to meet the client’s demands and needs.
- Understand the processes and procedures required to answer a customer’s query in relation to a Mid-Term Adjustment
- Ensure that telephone calls are answered & dealt with promptly & efficiently
- Identify complaints and refer to the necessary complaint handler.
- Ensure that you remain compliant in everything that you do; including treating customers fairly, contract certainty & vulnerable customers
- Required to be a referral point for Trainees within the Department
- Required to attend & coordinate broker meetings Product and Technical Knowledge
- Required to understand the legal principles of insurance and insurance contracts including our company's own obligations to insurers.
- Required to understand technical knowledge of the our product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings.
**Skills and Competencies**
- Competent in Windows Word, Excel and Outlook
- Excellent communication skills (written and oral)
- Ability to work alone and as part of a team
- Strong team ethic
- Able to manage time effectively and work under pressure to meet deadlines
- Good personal organisation skills
- Excellent communication skills
- Good timekeeping and presentation of self and work
- Strong interpersonal and relationship skills
- Articulate & Numerate
- Work to a high degree of accuracy in all tasks
- Highly organised with an ability to prioritise and deliver allocated risks
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
- Be positive, enthusiastic, and motivational about what you do
**Experience**
- Must have 5 years minimum experience working within a broking or underwriting environment
**Qualifications**
- Educated to GCSE level
- CII qualification or working to obtain the qualification
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Broking or Underwriting: 5 years (preferred)
Work Location: In person
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