Prescription Clerk

**About Lakeside**

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice**

Lakeside Healthcare Partnership at Stamford is a forward thinking, progressive organisation offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 28,000 patients. We are a great team and welcome the challenges that a busy practice brings.

**Job Introduction**

This position will serve as the main point of contact for communication between general practitioners (GPs), patients, local chemists, and other members of the primary healthcare team. The main responsibility is to ensure that patient prescriptions are handled promptly and in accordance with the current protocols of the clinic.

The employee in this role will perform various administrative duties throughout the day as part of the team and will also be responsible for overseeing the repeat prescription service, delegating tasks to the Prescription team when necessary.

Additionally, the employee will be responsible for maintaining an efficient prescription service, meeting service targets, and minimising errors.

**What you will do**
- The postholder will achieve and demonstrate a thorough knowledge of all practice procedures during their working day.
- You will be expected to process prescriptions that come into the surgery/team.
- The postholder will be expected to manage their workload in an efficient and timely manner.
- Develop, build and communicate effective relationships with external stakeholders e.g., local health authorities.
- Liaise with patients, work colleagues and/or third parties and manage their expectations and requests in a friendly, polite and professional manner at all times.

**Essential Criteria**
- Proven customer service skills.
- Experience of working in a busy and multi-functional team.
- Experience of demonstrating a good telephone manner.
- Ability to cope well under pressure.
- Meet tight deadlines.
- Solution focused to problems that arise.
- Able to work as part of a team?
- Experience of working on SystmOne clinical database - desirable

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Lakeside Healthcare is proud to be a Living Wage employer_

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

**Job Type**: Part-time

**Salary**: £10.90 per hour

Expected hours: 22 per week

**Benefits**:

- Free parking
- On-site parking
- Store discount

Application question(s):

- Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview.
- Do you have proven experience of working within strict policy and procedure?

Work Location: In person