Studio Coordinator

Elite Skin Studio is a leading skin and laser clinic based in Newport, Shropshire. Our mission is to ensure our clients feel their best - inside and out. We do this by creating personalised programmes which combine industry-leading treatments and clinical home care products. Our ethos is upheld by a dedication to exceptional customer service, ongoing investment in our treatment offering, as well as a continuing commitment to our therapists’ training and development.

As part of the continuing growth of the business we have recently created an exciting opportunity for a **Studio Coordinator **to join our team. If you are an ambitious and organised individual with a genuine passion for delivering exceptional customer experience, we would like to hear from you. You will need to be able to thrive in a lively atmosphere and possess a proven track record of success in a client-facing role.

The important qualities we are looking for are built around an unwavering commitment to client satisfaction, a warm and welcoming personality supported strong organisational skills, attention to detail with a proactive attitude as key member of a small enthusiastic team.

As Studio Coordinator you will be involved in a range of duties including:
- Manage all bookings efficiently to balance client needs and therapist capacity.
- Deliver exceptional client experiences, from the first contact and throughout their Elite journey.
- Actively engage in the Studio sales process by identifying upselling opportunities, promoting our services and products.
- Support and collaborate with therapists to ensure operational needs are met.
- Assist the Studio Director with administrative tasks.
- Monitor and maintain stock levels, placing orders as needed.
- Address Studio facilities and equipment issues promptly.
- Serve as the primary point of contact for clients and visitors to the Studio.
- Support senior management.
- Assist with social media, marketing, projects, and events.
- Maintain a high standard of cleanliness and organisation within the Studio.
- Good educational background
- Previous administrative experience
- Proficient in IT skills (Excel, Word, Gmail etc)
- Knowledge of office management systems and procedures
- Excellent time management, multitasking, and prioritisation skills
- Detail-oriented with effective problem-solving abilities
- Proven retail sales experience
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Strong organisational and planning skills, with excellent attention to detail
- Excellent problem-solving skills and analytical abilities
- Ability to thrive whilst handling multiple tasks and remaining composed under pressure.
- Immaculate presentation and grooming

**In return we offer**:

- Salary: £22k-£27k depending on experience
- Ongoing career development
- Comprehensive training will be provided where required.
- Opportunity to work with industry-leading skin brands.
- A caring environment of like-minded professionals
- 40 hours per week
- 28 days holiday per year

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£27,000.00 per year

Ability to commute/relocate:

- Newport, TF10 7AQ: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person