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Call Centre Advisor
4 months ago
**x3 roles available**
**A great opportunity for a sales people who wants to move away from hard sales stressed enviornemnt. This role is for a natural closer. All leads come to you, all you have to do is discuss the service, clearly, concisely, according to our promiseand close. It is as simple as that.**
**Main Responsibilities**
- Respond to and convert agency and contractor leads
- Provide a 'Best Advice’ approach to offering solutions based on detailed fact find
- Handling objections and closing sales (soft sales - focuses on a discussion, NO HARD SALES)
- Ensure all leads are chased, followed-up across at different times of the day to make the most of the referrals ensuring a high level of conversion
- Provide updates to Account Managers on progress of leads and outcomes
- Keep up to date with changes to the service at Workwell and retain knowledge around compliance metrics
- Liaise with Operational teams to escalate customer issues when prompted to do by either the agency consultant or Sales team
- Ensure all appropriate systems are kept up to date with relevant information always relating to the sales and conversion process
- Upsell "Plus" package
**Skills, knowledge and experience required**
- A positive, empathetic and patient way of working and thinking
- A true Team Player
- Ability to build inter-departmental relationships
- Comfortable working to KPIs
- Ability to 'hit' or exceed required monthly targets
- Multi-tasker
- Confident communicator, with the ability to Influence effectively
- Fast Learner
- A person who works on Integrity when discussing our products
- Good communication skills -written and verbal
- Ability to prioritize
- Ability to demonstrate initiative
- Confident and professional telephone manner
- Pro-active approach
- Previous customer service experience
- Previous sales experience in a similar environment advantageous
- Call Centre/ Customer Service Advisor/ Customer Service Skills advantageous
**Hours and environment**: Full time, you’ll work 37.50 hours per week, Monday to Friday. The business operates opening hours from 8am to 8pm Monday to Friday & 8am to 12pm on Saturday, you should be flexible enough to change your hours to suitthe business needs.