Current jobs related to Guest Service Executive - London - Middle Eight

  • Guest Service Agent

    4 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Guest Service Agent

    4 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Guest Service Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe ideal candidate will be responsible for delivering exceptional guest service in a luxury hotel environment. This includes welcoming guests, handling requests, and ensuring a seamless and personal guest journey.Key ResponsibilitiesProvide warm and personalized welcome to guestsAct on guest requests in a timely and efficient mannerLiaise with...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe ideal candidate will be responsible for delivering exceptional guest service in a luxury hotel environment. This includes welcoming guests, handling requests, and ensuring a seamless and personal guest journey.Key ResponsibilitiesProvide warm and personalized welcome to guestsAct on guest requests in a timely and efficient mannerLiaise with...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    5 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    5 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Services Manager

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Services Manager

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Service Ambassador

    15 hours ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    13 hours ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Administrator

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Services Administrator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

Guest Service Executive

4 months ago

London, United Kingdom Middle Eight Full time

Welcome to Middle Eight: changing the notion of the traditional: innovative and inviting; luxurious and elegant; relaxing and inspirational.

Our team are: Passionate and aspirational. Engaging and dedicated. Brave and real. They are pioneers, nurturing and engaging.
They are the conductors and performers, establishing the beat of Middle Eight through small conscious choices becoming the rhythm of life:
Connecting with people who bring something unique to the team
Inspiring guests who expect luxury and care about how it’s delivered.
Giving back to those who have placed their trust in us.
Sharing our time within the local community through recognised charities and community events.
Choosing products for a reason and reducing wastefulness.

The hotel has an opportunity available for a Guest Service Executive.

**Your duties will include**:

- Work closely with Hotel Manager to develop, implement and maintain standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
- Deliver an outstanding welcoming experience to our everyone and ensures seamless arrival and departure process.
- Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents, quickly assessing guests needs and flexing style appropriately.
- Ensures all pre and post stay interactions are completed in a timely manner and in line with hotel standards.
- Monitor hosts and lobby and actively participating in guest interactions.
- Demonstrate and lead by example in execution of the service steps.
- Sense guest needs and quickly responds to maximum satisfaction with service coordination in a timely execution.
- Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created.
- Undertaking Duty Management shifts as required.
- 2 years’ experience as Guest Service Executive in a lifestyle/luxury environment.
- The ability to lead team in the delivery of Guest Service and VIP standards and extra-ordinary customer care.
- Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
- Excellent interpersonal and communication skills with the ability to communicate with everyone.
- Have strong organisational and time management skills with a high degree of flexibility.
- Excellent written and spoken English.

**If you can demonstrate the following skills, that would be an advantage**:

- Knowledge and use of Protel or Protel Air PMS system.
- Hotel preopening experience.
- Ability to speak a second language.
- Passion for environmental, sustainability, charity, community or volunteering activities.

**What we offer**:
Reporting to the Executive Chef and Sous Chefs your hours of work will be 40 per week, working to a flexible rota, with a 30-minute break included 5 days over 7 on a rota basis, covering various shifts, from breakfast to evenings, weekends and bank holidays.

**Health and Wellbeing**:

- Cycle to work scheme.
- Use of the on-site gym.
- Dedicated employee assistance programme through Health Assured.
- Wagestream financial wellbeing: stream up to 40% pay as its earned and set automatic savings to support your financial security.

**Celebration**:

- Complimentary overnight stay at one of the hotels to celebrate your work anniversary.
- Birthday bonanza holiday: an extra days' holiday on your birthday.
- Recommend a friend bonus: upto £750 when you recommend a friend to work at one of our properties. *
- Paid volunteering: 2-days paid volunteering with our local community charity partnerships. *

**Discounts**:

- Discounted hotel rooms through Preferred Hotels.
- Discounts for you and up to 5 friends at our bars and restaurants

**The Standard Gear**:

- 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
- Meals included whilst on duty.
- A competitive salary, commensurate with the experience of the role.
- Workplace pension scheme.

(* terms and conditions apply).

**Social Responsibility**

Middle Eight is privately owned and operated by Shiva Hotels Group LLP. Shiva Hotels strives towards running its business in a socially responsible way. We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

**Eligibility to Work**

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility to live and work in the UK.

INDHOTEL