Investigator

4 weeks ago

London, United Kingdom Financial Ombudsman Service Full time

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Investigator

Are you able to get to the heart of the matter?
- Contract: permanent_
- Working hours: Full time (35 hours pw) and Part time (28 hours pw)_
- Salary: £33,000pa (Full Time), £26,400pa (Part Time)_
- Reporting to: Ombudsman Manager_
- London docklands_
- Start Dates: 13th and 20th March 2023_
- O_
- ur permanent hybrid policy sees us all working at least four days across a fortnight in the office._

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers - and if we believe a customer hasn’t been treated fairly, we can step in to put things right or if we think the business hasn’t done anything wrong, we explain why.

Key responsibilities

You’ll be someone who thrives in an environment where no two days are the same. Working in a targeted environment as part of a team supported by an Ombudsman Manager, you’ll be accountable for investigating things thoroughly and getting to the heart of our customers’ complaints.- You’ll be naturally curious and have an interest in financial services products- Solution focused in your approach, using initiative to make decisions for customers and business that are fair and reasonable- Able to show empathy through the way you communicate - listening carefully to both sides, asking the right questions, and using sound judgement- You’ll build trust with customers and businesses alike, using effective communications skills to deliver your findings- Confident to explain what you think and why through a clear and structured written response
- As an Investigator new to the role, you’ll_ spend up to six months in our academy developing your critical thinking and reasoning skills.
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_- Experience of effective decision making with accountability for decisions made.- Demonstrate the ability to evaluate evidence using sound judgement and empathy- Have worked in a targeted environment and demonstrate the ability to work under pressure.- Excellent customer service skills and confident with both written and verbal communication.- Able to work autonomously and take ownership for your own workload.

Desirable Criteria

We would also like you to have the following skills:
- Knowledge of financial products or- Experience in decision making or analytical roles (for example, legal / paralegal/casework/claims)
- Why Financial Ombudsman Service?_

Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days- Generous pension- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others- Employee Assistance Programme- Extensive opportunities for personal and career development- Fully equipped on-site gym open 24 / 7- Subsidised on-site restaurant- Extensive Well-being resources including on-site therapists- Beautiful and bright London office looking over the Thames and near to mainline stations- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

How do I apply?- Upload your most current CV, highlighting your relevant skills and experience as well as explaining any gaps.

If you’re successful with the initial screen, you’ll be invited to an online assessment.

Please note: Due to the training programme, we won’t be able to allow any time off during the first four weeks of training and any part-time new starters will be required to work full time during this period.

We’re proud to be an inclusive employer

We’re committed to being a great place to work - attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
- and let us know your preferred method of contact._

Find out more

Check out below channels to find out more about ev

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