Head of Compliance, Governance and Quality

6 months ago

York, United Kingdom The Wilberforce Trust Full time

**Job title**: Head of Compliance, Governance and Quality

**Salary**: £38,000 per annum

**Hours**: Full time - 38 hours per week flexible as the role requires

**We are an inclusive, equal opportunities employer, we support the recruitment and employment of staff with disabilities wherever possible.**

**Place of Work**

The primary location of this role will be a hybrid of our Head Office and home working, but agile working across our other services in York and Tadcaster will also be required.

The post holder may on occasions be required to travel beyond the region in the course of undertaking their duties.

**Purpose of the job**:
A Head of Compliance is required to help lead the business in all aspects relating to regulatory compliance and corporate governance including Health and Social Care, CQC, Health and Safety and GDPR.

To provide advice and information regarding changes to legislative or regulatory authorities that impact on the Trust’s legal and contractual obligations in the provision of services they provide.

To develop and maintain quality assurance systems, processes, and reporting with a primary objective to achieve the highest levels of excellence across key facets of the organisation: quality for customer & staff safety, service outcomes & effectiveness, regulatory compliance, and the overall customer experience.

**Main Duties**:

- Provide quarterly reports for the Board of Trustees
- Ensure that Wilberforce Trust Care Services are fully compliant with CQC and statutory requirements as a registered service
- Provide guidance and advice to the organisation leads to ensure the delivery of the Trust’s services are compliant with the relevant and current regulatory requirements
- To support the Head of Care & Commissioning and Registered Manager to meet compliance and performance standards in care delivery
- To maintain up to date knowledge of regulations and legislation within your professional remit to maintain and inform strategic planning
- Lead on all compliance matters including CQC, Local Authority requirements, Internal Quality Audits, Safeguarding and serious complaints
- Report areas of risk to the Head of Care & Commissioning and Registered Manager
- Maintain and develop the reporting structure and dashboard to easily display levels of compliance, quality and performance across the Trust and provide this data on a monthly basis.
- Assist and support the Head of Care & Commissioning, Area Managers/Supervisors, Rota team and support staff to consistently deliver high quality, bespoke care and support packages
- Work with the Care Team to ensure all service user person centred planning is in place using the correct templates and formats
- Review ABC reports, accident and incidents report and safeguarding reports on a monthly basis
- Ensure the safety, wellbeing, and protection of people in the delivery of services through compliance with the organisation’s safeguarding policies and taking the lead to report to CQC and the local authority of any concerns and keep the Registered Manager informed
- Develop KPIs and monitoring systems to demonstrate quality, compliance, and performance across all services the Trust provides
- Create and complete internal audits to ensure quality and compliance across the Trust is being met
- Work with the relevant departments to create action plans for improvement and monitor against KPIs
- Create, review and support departments in the creation of risk assessments
- Develop and maintain an organised version control mechanism for policies and procedures of the organisation and where necessary make changes to policies and procedures
- Collate and maintain the Business Continuity Plan and Risk Register, ensuring that they both accurately reflects the business risks and designing solutions to mitigate those risks
- Work with the Head of Care & Commissioning and HR Manager to ensure training and development needs of the workforce adhere to relevant guidance, legislation, and regulations
- Ensure the Facilities Department develop and continually improve audit tools for the purpose of measuring compliance against health and safety standards and legal requirements across the Trust’s estate
- To actively participate in complaint management process resolving problems for users and their relatives by acting quickly when they occur and understanding investigations
- To lead on improvements in service delivery and performance based on stakeholder feedback and information from the tenant’s forum working closely with the Head of Care & Commissioning
- Work with and support the Activities and Events team to ensure that all activities and events are fully compliant with legislative and regulatory requirements including health and safety, adult and children safeguarding and the General Data Protection Act (GDPR)
- To ensure risk assessments are reviewed following any accident or incident
- Lead on all GDPR processes, requirements and legislation across the

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