Hotel Receptionist

7 months ago

Whitley Bay, United Kingdom Windsor Hotel Full time

Daily Responsibilities Include:

- Checking Guests In/Out
- Building Relationships with Guests
- Answering Telephones
- Checking and Responding to E:mails
- Banking
- Bar
- General Admin
- Liaising with Housekeeping and Maintenance
- Holiday Cover
- Keeping Reception Areas Clean and Tidy

Please note, this vacancy will include weekend work and there will be opportunities for overtime.

Part-time hours: 16- 24 per week

**Salary**: £10.42 per hour

**Job Type**: Permanent'''Duties'''
- Greet and welcome guests upon arrival at the hotel
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions to guests
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and manage room availability
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

'''Experience'''
- Previous experience in a similar role is preferred but not required
- Excellent phone etiquette and communication skills
- Bilingual or multilingual skills are a plus
- Strong customer service and guest relations skills
- Knowledge of hotel operations and hospitality industry

As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and ability to provide exceptional guest service will contribute to the overall success of our hotel. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we encourage you to apply.

Please note that this is not an exhaustive list of responsibilities. The role may require additional duties as assigned by the management team.

**Job Types**: Permanent, Part-time
Part-time hours: 16 per week

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Whitley Bay: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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