Product Owner

This is a new role created to fill the need for a separate team to take responsibility for the growth of our Client Experience product suite.

The role will be a central part of building out client facing tools - building out a range of functions that cover the likes of sales, analytics and document sharing at both a client and customer facing level.
- Take ownership for the identification, refinement, and articulation of the necessary Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business.
- Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be.

Key areas of responsibility:

- Lead the requirements definition & refinement for a Client Experience development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
- Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation.
- Supports the development team with requirements clarification during build ensuring an aligned single product vision.
- Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
- Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.
- Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.
- Guide the team in recommending process design options that align with existing systems and standards implemented within D&G.
- Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.