Customer Service Tutor

5 days ago

Sheffield, United Kingdom PET-Xi Full time

**PET-Xi is now recruiting for qualified teachers, with mínimal marking, prewritten materials and engagement and behavioural support, it is one of the best flexible teaching opportunities available**

For over 27 years PET-Xi has been honoured to have worked with over 200,000 people across the whole spectrum of the academic ability, behaviour and confidence working tirelessly to make a difference to people’s lives, firing up their minds with engaging and positive learning experiences designed to help them achieve their target grades, get back into employment or upskill and progress along their chosen pathways.

Our mission is to change lives and empower as many learners as we can through education and employment. Working this hard takes a lot of commitment and flair so naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

**This is where you come in**

We have a fantastic opportunity for an experienced **Customer Service Tutor **to join our team in Coventry.

**Job Summary**:
Your role will be to deliver engaging and inspirational programmes leading to defined outcomes for learners in accordance with PET-Xi’s company values and which meet prescribed internal and external standards, in accordance with the detailed specification agreed with the particular client, funder and awarding organisation.

**Duties & Responsibilities**:

- Deliver the agreed programme in accordance with the lesson plan
- Primarily delivering vocational qualifications in the tutor role, but assessing where required
- Work with learners one-to-one as required via catch-up sessions where required
- Ensure that every completing learner has an evidential Folder of Evidence ready and marked for moderation where appropriate
- Provide supervision, guidance, and training to any other staff on the course
- Ensure good housekeeping at the programme venue/online and compliance with local health and safety requirements or PET-Xi remote delivery guidelines and rules
- Read and act on IQA reports
- Read and act accordingly to learner profiles as necessary
- Ensure all requirements for OFSTED are met in accordance with instructions from the Head of Skills
- Attend meetings as necessary in accordance with job requirements and company needs
- Participate in Training and Development as required
- Where applicable, assist in the writing and development of materials under instruction of the Head of Curriculum
- To be responsible for promoting and safeguarding the welfare of any children, young people and vulnerable adults the post holder may come into contact with during your employment at PET-Xi Training Limited.

**Personal Skills**:

- Excellent communication skills
- Presentation, written and verbal.
- Time management and organisational skills.
- Ability to manage own diary.

**Benefits**:

- _Expenses covered_
- _Death in service_
- _Critical care_
- _Free eyes and eyesight testing_
- _25 days statutory holiday plus 1 year every year after 2 years’ service up to 30 days_

**_Note: _**
- This is not an exhaustive list of roles and responsibilities and from time to time you may be required to work in different areas of the business in line with your skill set and your position within the company._

**If this sounds like your ideal next role, please submit your CV and a cover outlining what you feel you can bring to such a role.**
- We do not require the assistance of agencies with this vacancy - thank you in advance._

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 2 years (preferred)

Licence/Certification:

- QTS (preferred)

Work Location: One location

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