Lettings Officer

3 weeks ago

Cambridge, United Kingdom Service Care Full time

Job Title: Lettings Officer
Location: Cambridge, United Kingdom

**Salary**: Competitive, based on experience
Are you looking for an exciting opportunity to make a difference in the housing sector? Do you have a passion for managing residential properties and ensuring a smooth letting process? If so, we have the perfect role for you
We are seeking a highly organized and motivated Lettings Officer to join our team in Cambridge. As a Lettings Officer, you will play a crucial role in managing and coordinating the letting of Council residential properties. Your main responsibilities will include assisting tenants during the moving in/out process and maximizing overall rental income.

**Responsibilities**:

- Efficiently manage and coordinate the letting of Council residential properties.
- Act as the primary point of contact for prospective tenants, responding to inquiries and arranging property viewings.
- Assist tenants with the moving in/out process, including conducting property inspections, preparing tenancy agreements, and handling deposit returns.
- Conduct thorough tenant reference checks to ensure suitability and compliance with the relevant policies and regulations.
- Maintain accurate and up-to-date records of property listings, rental income, and tenant details.
- Collaborate with the maintenance team to address property repairs and maintenance issues promptly.
- Proactively identify opportunities to maximize rental income, such as rental reviews and re-letting vacant properties.
- Provide excellent customer service to tenants, addressing their concerns and resolving any issues in a timely manner.

**Requirements**:

- Previous experience in residential lettings or property management is highly desirable.
- A strong understanding of relevant housing legislation, regulations, and best practices.
- Excellent communication skills, both written and verbal, with the ability to effectively engage with tenants and colleagues.
- Exceptional organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using computer systems and software for record-keeping and data management.
- A proactive and self-motivated approach, with the ability to work independently as well as part of a team.
- A commitment to providing excellent customer service and maintaining high standards of professionalism.

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