Appointments Administrator

3 weeks ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Following the redesign of our referral and appointment pathways we are seeking to appoint a clinic co-coordinator to join our team of administrators/co-ordinators secretaries and receptionists to support the delivery of our medical and multidisciplinary appointments.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream
- We pride ourselves in providing our staff with support and training opportunities. The division is supportive and works in line to the trust’s values and works together as a team to achieve priorities.
- To be the first point of contact by telephone for parents, carers and professionals and provide non-clinical information, arranging outpatient appointments, always dealing tactfully and sympathetically to members of the public and professionals due to the sensitivity of the nature of the calls received.
- To receive and process referrals.
- To input data onto RIO, (Community Paediatric information system)
- To liaise with the consultants and clinicians enabling effective arrangement of appointments and clinicians’ time.
- To process clinicians’ comments for each child onto RIO and ensure relevant actions are taken for each child to enable appointment to be made via the interactive worksheet.
- Request relevant medical history from other allied healthcare professionals.
- Be aware of WNB Policy and action WNB outcome in accordance with this policy and ensure written communication of outcome is sent to parent/carers/referrers.
- To ensure that contact letters and discharge letters are sent in a timely manner.
- Collate Paediatric Initial and Review statistics for paediatric consultant for regular monthly meeting.
- To liaise with Consultants and Associate Specialists and help with problem solving, prioritise the urgency as and when appropriate at times work on my own initiative.
- Book appropriate rooms for all clinic appointments.
- To ensure effective, efficient, and clear communication channels are always maintained with relevant professional colleagues.
- To be aware of existing processes and offer suggestions for improving services.
- To always maintain confidentiality.
- To be responsible for the day-to-day processing of incoming and outgoing mail and prioritise accordingly.
- To deal sensitively with enquires/complaints regarding the confidentiality policy.
- To participate in any training that is required.
- To provide cover for reception staff during periods of absence.
- To report any IT faults or any faults within Kaleidoscope accordingly.

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