Quality Associate
3 days ago
**Job description**
Do you have a working knowledge of FCA regulations, TCF and a good ear/eye for detail?
If so, we here at Oriel Collections would like to talk to you about becoming our new Quality Associate. In the first year the your main focus will be call quality while a colleague is on maternity leave but with scope to move into broader areas in the following years.
We’re looking for a confident self-starter to listen to/read and score our agents’ customer contacts and provide consistent, high quality feedback to help drive our standards forward. You will spend long periods listening to phone calls, so need to be able to keep focus but you’ll still need to know how to relate your experience to others, so a firm but tactful approach is vital.
A positive attitude to taking on any of the team’s varied tasks from day one is a must and the ‘close enough isn’t good enough’ philosophy should be close to your heart.
Key Attributes include
- Previous experience in a FCA regulated call centre environment advantageous
- Experience in a Quality Assurance needed
- High level of accuracy and attention to detail
- An ability to help develop best practice by calibrating our monitoring standards with those of our clients
- The ability to drive a high quality culture
- Time management
- Prioritise own workload
In exchange, we offer a competitive package of benefits and a Cheltenham location.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
- Referral programme
- Wellness programmes
Schedule:
- Monday to Friday
**Experience**:
- FCA regulations: 2 years (preferred)
- Quality Assurance: 1 year (preferred)
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