Ward Clerk

**Description Job Title**: Ward Clerk Spinal Point Range: 5,6,7 Hours: 15 hrs per week (Monday & Friday) Department: Care - Clinical Admin Location: Inpatient Unit, St Michaels Hospice, Bartestree Reports to: Clinical Admin and Data Manager Responsible for: 2 Volunteer Ward Clerks and 5 Volunteer Pharmacy Drivers Job Purpose: To provide an administrative and clerical support service for the busy Inpatient Unit (IPU) Monday and Friday, thus enabling the effective day to day running of the unit. Key Responsibility Areas: Service Delivery Determine and deliver all routine clerical tasks relating to the IPU ensuring relevant processes are in place. Provide administrative support to the co-ordinating IPU nurse Monday and Friday. Responsible for safe storage and access to patient information as per GDPR regulations and patient confidentiality Ensure patient information is filed in case notes or uploaded to EMIS Web systems upon receipt Assist with sourcing and the ordering of equipment, from known medical suppliers, items needed for the IPU Ward (trolleys, bladder scanners, dignity curtains).

Responsible for pharmacy and transport requests relating to IPU patients. Maintain electronic patient records within EMIS Web for admissions, discharges and deaths. Prepare and submit death notifications to CQC and ensure Ward Clerk section of Care Plan 15 has been actioned. Review and action items from Ward diary and communications book daily.

Plan and direct volunteer ward clerks and pharmacy drivers. Ensure volunteer compliance with hospice policies and procedures. Work as part of the Clinical Admin Team. Building External Relationships Ensure processes are in place and followed for ordering, tracking and returning of WVT patient notes.

Check and maintain levels of stationery for Ward admissions, deaths and discharges. Maintain stock and supply of all leaflets required for recently bereaved family members. Organise and prepare papers associated with IPU nursing team meetings. Communication Sensitively answer telephone calls to the IPU and accurately convey messages/information to staff and patients.

Provide a welcoming first point of contact for IPU visitors and professionals. Confidently and sensitively, manage face to face contacts with distressed family members and friends of IPU patients, at all times dealing with these situations in a professional, calm and reassuring manner.