CRM Administrator

4 weeks ago

Stockport, United Kingdom Williams Group Full time

**Williams Group**

CRM Administrator (Customer Retention Management) - Stockport

Full time

Annual Salary £22,360

As a family-based business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the automobile industry. When you join the Williams family, you will receive training and support to help you develop skills that will stand you in good stead for a long and successful career with us.

Working hours 8am - 5pm Monday to Friday (40 hours)

Our CRM administrators fulfil a unique role within Williams. You will have an understanding of database administration along with excellent IT and analytical skills. Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers. This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller. You will also allocate all digital enquires to the relevant teams within a timely manner. As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications. Experience of the motor industry would also be an advantage, but is not essential.

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

- Up to 27 days holidays (based on length of service), plus 8 bank holidays
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children’s Christmas party & staff party
- Staff discounts
- Subsidised prestige car scheme for employees
- £1,000 referral award
- Onsite parking

No Agencies

**Job Types**: Full-time, Permanent

**Salary**: £22,360.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Stockport, SK4 2JZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 26/06/2023
Reference ID: 0003STO
Expected start date: 26/06/2023

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