Care Coordinator

4 months ago

Telford, United Kingdom Right at Home Telford Full time

**Right at Home Telford - Care Coordinator**

**Location**: Telford

**Salary**: £28 000 to £30 000 per annum

**Hours per week**:40

Are you looking to join a family-feel team that really values and appreciates their workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home Telford are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team. At Right at Home Telford, we are seeking an individual who is not only caring, reliable, and patient but also ambitious about making a positive impact in our local communities.

Joining our team means embarking on a career path filled with growth and learning opportunities. We are dedicated to nurturing every member of our team, guiding them toward achieving their personal and professional goals. This is more than a job; it's a journey of personal and professional development.

**We offer**:

- Award winning training with access to online and in-person training courses
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home Telford, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. We cover Telford, East Shropshire, and South Staffordshire, therefore local area knowledge is highly desirable.

**Main duties and responsibilities**:

- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
- Delivering the highest quality care and support to our amazing Clients
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
- To identify and match the most suitable Care Assistants for each package
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.

**Qualifications and Experience**
- Experience in a customer service setting, building up relationships - Desirable
- Use of a scheduling / HR / recording system - Essential
- Relevant qualification in Social Care - Essential
- Previous Domiciliary Care experience - Essential

**Skills and Attributes**:

- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads

If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics_

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee

  • Care Coordinator

    3 months ago

    Telford, United Kingdom Ideal Home Care Ltd Full time

    **About us** Ideal Home Care Ltd is a small business in Telford. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Growth opportunities Overview: We are seeking a dedicated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in assisting...

  • Patient Care Coordinator

    1 month ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    Position Overview The Patient Care Coordination team is tasked with overseeing the management and organization of care for individuals with learning disabilities, mental health issues, physical health concerns, and complex needs. The needs of patients are assessed and regularly monitored in accordance with national standards for individuals eligible for...

  • Care Coordinator

    5 months ago

    Telford, United Kingdom Home Instead Full time

    **Company Description** At Home Instead, happiness and genuinely feeling valued and supported, for both our clients and our Care Professionals is why we are different. Supporting clients throughout the Telford South Area, enabling them to live safe and well in their own homes gives us no greater satisfaction or joy. An exciting opportunity has arisen for a...

  • Care Coordinator

    5 months ago

    Telford, United Kingdom Home Instead Full time

    **Company Description** At Home Instead, happiness and genuinely feeling valued and supported, for both our clients and our Care Professionals is why we are different. Supporting clients throughout the Telford South Area, enabling them to live safe and well in their own homes gives us no greater satisfaction or joy. An exciting opportunity has arisen for a...

  • Customer Care Coordinator

    3 months ago

    Telford, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Care Coordinator

    3 months ago

    Telford, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Scheduling Coordinator

    3 months ago

    Telford, United Kingdom Quality Care Services Full time

    **Reference**: REF1501I **Location**: Telford **Salary**: £23,100 per year **City and County Healthcare Group Ltd**: **Telford**: **Company Description**:** Scheduling Coordinator** **Telford TF2 9TW** **Salary £23,100** Week 1: Monday to Thursday 06.30-15.00 and Friday 06.30 - 14 30 Week 2: Monday to Thursday 08.30- 17.00 and Friday 16.30. **What...

  • Scheduling Coordinator

    3 months ago

    Telford, United Kingdom Quality Care Services Full time

    **Reference**: 018/08/23 **Location**: Telford **Salary**: £23.1k per Annum **Job type**: Contract **City & County Healthcare Group**: **Telford**: **Scheduling Coordinator** **Telford TF2 9TW** **Salary £23,100 - Maternity Cover Contract** **Working Mon-fri on Rotation hrs 06.30-15.00 and 08.30-17.00** **What we offer** We’re creating brighter...

  • Administrative Coordinator

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Sandstone Care Group Full time

    About the RoleWe are seeking an experienced and organized Administrative Coordinator to join our team at Sandstone Care Group. As an Administrator, you will play a vital role in ensuring the smooth operation of our care home.Key ResponsibilitiesAdministrative Support: Provide administrative support to the Home Manager and other members of the team, ensuring...

  • Administrative Coordinator

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Sandstone Care Group Full time

    About the RoleWe are seeking an experienced and organized Administrative Coordinator to join our team at Sandstone Care Group. As an Administrator, you will play a vital role in ensuring the smooth operation of our care home.Key ResponsibilitiesAdministrative Support: Provide administrative support to the Home Manager and other members of the team, ensuring...

  • Scheduling Coordinator

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom City and County Healthcare Group Ltd Full time

    About City and County Healthcare Group LtdJob SummaryWe are seeking a highly skilled Scheduling Coordinator to join our team at City and County Healthcare Group Ltd. As a Scheduling Coordinator, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our healthcare services.Key ResponsibilitiesProvide a...

  • Scheduling Coordinator

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom City and County Healthcare Group Ltd Full time

    About City and County Healthcare Group LtdJob SummaryWe are seeking a highly skilled Scheduling Coordinator to join our team at City and County Healthcare Group Ltd. As a Scheduling Coordinator, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our healthcare services.Key ResponsibilitiesProvide a...

  • Care Co-ordinator in Domiciliary Care

    3 months ago

    Telford, United Kingdom Sentinel Care Services Full time

    **1 full time 40 hrs per week or 2 x part time 20 hrs per week** **Purpose of the role**: Being a Care Coordinator with Sentinel Care Services is about more than just rota management. You will be involved with supporting with Recruitment, Business Growth and ensuring we are always delivering the highest possible standard of care. The hours are typically...

  • Regional Care Manager

    1 week ago

    Telford, United Kingdom Brook Street Social Care Full time

    Job DescriptionJob Title: Regional Care ManagerJob Type: Full-timeLocation: West MidlandsJob Description:We are seeking a highly skilled and experienced Regional Care Manager to lead our supported living services across Staffordshire, Derbyshire, and the West Midlands. As a Regional Care Manager, you will be responsible for ensuring the highest quality of...

  • Regional Care Manager

    1 week ago

    Telford, United Kingdom Brook Street Social Care Full time

    Job DescriptionJob Title: Regional Care ManagerJob Type: Full-timeLocation: West MidlandsJob Description:We are seeking a highly skilled and experienced Regional Care Manager to lead our supported living services across Staffordshire, Derbyshire, and the West Midlands. As a Regional Care Manager, you will be responsible for ensuring the highest quality of...

  • Support Care Worker

    3 months ago

    Telford, United Kingdom Amberleigh Care Full time

    Amberleigh Care is not the same as other residential child care settings in that we have a very defined profile of young people - we do one thing - and we are experts in that field. Our working model informs the way staff and trained and supported and our multidisciplinary teams are diverse in age, gender, experiences and backgrounds. **Reward**: - We...

  • Support Care Worker

    3 months ago

    Telford, United Kingdom Amberleigh Care Full time

    Amberleigh Care is a privately owned, specialist therapeutic child care and education service. We are not the same as other residential child care settings in that we have a very defined profile of young people - we do one thing - and we are experts in that field. This means that we do not offer emergency placements, we have very carefully matched and...

  • Care Coordinator

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Sanctuary Group Full time

    Job Title: Waking Night ConciergeAbout the Role:We are seeking a highly skilled and compassionate Waking Night Concierge to join our team at Sanctuary Supported Living. As a Waking Night Concierge, you will be responsible for providing exceptional support and care to our customers, ensuring their safety and well-being throughout the night.Key...

  • Care Coordinator

    6 days ago

    Telford, Telford and Wrekin, United Kingdom Sanctuary Group Full time

    Job Title: Waking Night ConciergeAbout the Role:We are seeking a highly skilled and compassionate Waking Night Concierge to join our team at Sanctuary Supported Living. As a Waking Night Concierge, you will be responsible for providing exceptional support and care to our customers, ensuring their safety and well-being throughout the night.Key...

  • Care Coordinator

    3 days ago

    Telford, Telford and Wrekin, United Kingdom Sanctuary Group Full time

    Job Title: Waking Night ConciergeAbout the Role:We are seeking a highly skilled and compassionate Waking Night Concierge to join our team at Sanctuary Supported Living. As a Waking Night Concierge, you will be responsible for providing exceptional support and care to our customers, ensuring their safety and well-being throughout the night.Key...