Credit Control

2 months ago

Leeds, United Kingdom ENGIE POWER LIMITED Full time

Requisition ID: 19527- Location: Leeds, GB, LS12 1BE**Exciting Opportunity: Credit Control (Fraud and Investigation) in Leeds**

**About Engie**:
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

**About the role**:
The purpose of this role is to carry out Transactional and Investigative work such as account reviews in order to resolve non-payment of energy bills for the Energy Supply division. The role will also cover tasks such as dealing with internal and external stakeholders, ad hoc requests from areas within Energy Supply. Analyse debt to understand how we can help drive good customer outcomes and maintain a low overdue position by improving payer performance.

ENGIE are recruiting for **a Credit Control & Collections Associate (Fraud & Investigation) **based** in Leeds. **This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

**Key Responsibilities**:

- Adherence to internal processes and risk frameworks.
- Produce and maintain weekly reports showing activity on accounts that are in arrears.
- Investigating incoming and outgoing tenants to verify liability
- Raising and managing queries with internal stakeholders
- Liaising with the sales team to progress contact queries
- Ensuring payment of debts
- Reconciliation of accounts
- Progression / resolution of customer disputes
- Regular account reviews of aged debts to maximise cash collection and reduce aged debt.

**Key Requirements**:

- Credit control experience
- Strong verbal and written communications skills
- Complaints handling
- Dispute resolution
- Accurate, efficient and organised with the ability to prioritise tasks as needed
- Professional, confident and diplomatic when liaising with others
- Intermediate - strong Microsoft Excel skills
- Microsoft office efficient
- Energy industry knowledge (desirable)

**What benefits we offer?**:
**Flexible Working**
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

**Bonus Programme**
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

**Life Assurance**
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

**Income Protection**
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension Contribution**
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

**Healthcare Cash Plan**
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

**myENGIE**
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

**Diverse Employer**
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

**Equal Opportunity**
- Business Unit: GEMS- Division: GEMS - BP UK SUPPLY- Le

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