Family Reunion

Tasks: Responding to family reunion enquiries, providing clear information and signposting to solicitors
- Leading sensitive and comprehensive phone or face to face interviews with service users and interpreters to assess their family reunion needs
- Conducting non-legal related casework which helps with effective evidence gathering
- File administration in line with OISC standards (Office for the Immigration Services Commission) including recording accurate and detailed case notes on BRC database-
- Identifying and responding appropriately to safeguarding and protection issues
- Dealing with confidential information in an appropriate manner at all times
- Upholding the Fundamental Principles of the Red Cross and Red Crescent Movement and working within the British Red Cross' Equal Opportunities Policy- Skills: Awareness of conflict and migration issues and sensitive to cultural issues
- Understanding of the asylum process/family reunion process and interested in issues surrounding asylum seekers and refugees in the UK
- Emphatic, emotionally resilient and able to use emotional support skills in a calm and responsible manner to deal with challenging or difficult situations
- Strong written and verbal communication skills, with proficient written and spoken English
- Understanding of telephone service user work and/or casework, demonstrating excellent communication and proven listening skills
- Previous experience of face-to-face client work or casework would be helpful
- Organised and good at working independently
- An ability to work in a multicultural environment
- Personal experience of migration and/or separation due to conflict or natural disaster would be an asset
- Flexible and able to prioritise own workload
- Fluency in English; knowledge of another language would be helpful (particularly one used in current local refugee populations)
- IT literate and a willingness to learn and use the service casework management database
- Respect and follow our confidentiality policy
- Ideally able to commit to the role for at least 12 months and at least 1 day per week
- Ability to work remotely without physical supervision
- Willing to complete a criminal record check
- Willing to commit to ongoing training and development- Benefits: Meet new people and be part of a dynamic and inclusive team
- A great opportunity to develop your existing skills and gain new ones
- All training and induction for the role (there is no charge for training)
- Reasonable pre-agreed travel expenses for the role including for attending training
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives.