Recovery College Administrator

3 months ago

Chelmsford, United Kingdom Provide CIC Full time

The Mid Essex Recovery College is a brand new service that will provide a safe space for people to learn new skills, expand on existing ones, and attend courses developed to support mental health recovery. Our courses are all co-produced by experts by experience (individuals with lived experience of mental health), as well as individuals with professional experience of working for mental health services.

Our admin will be the first contact individuals have with our services. These are important roles at the heart of the high-quality care we provide.

We invest in our staff from the moment they join us. This includes benefits and training, and a career where you will make a difference every day.

To undertake administrative and secretarial functions related to the roles and responsibilities of the Mid-Essex Recovery College (MERC).
To provide administrative support for the communications, marketing and events programme of the MERC. To support the organisation and administration of events and college courses planned by the MERC.
The post holder will be required to operate to a very high standard and manage their own workload without supervision. The post holder will need an organised but flexible approach to their work and to be capable of working within a busy and demanding environment; have excellent communication and listening skills, including dealing with service users, carers, and staff/visitors of all levels whilst maintaining a high level of confidentiality. Some basic conflict resolution skills are essential.
To promote, develop and embed the principles of recovery orientated practice across the organisation.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
**Vision**: Transforming Lives

**Values**: Care, Innovation and Compassion

**Mission**: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

Eligible for NHS Pension
- To lead on and establish administrative processes that supports the

MERC
- To carry out a range of administrative tasks and be able to provide cover

for other team members as and when required.
- To provide efficient and professional administrative support to MERC

team, this will include managing course registration, sending out of pre course information and dealing with questions and queries both in person
and over the telephone. The role will also include managing the room
bookings and diary management.
- To organise meetings (and take minutes), events, workshops and courses

including room bookings, ordering of hospitality, facilities and equipment,
checking arrangements, preparing materials, taking registration, solving
organisational issues on the day and assisting in the recording and
reporting of the events.
- To act as the first point of contact for the service and handle telephone

users and relatives. The post holder is required to exercise judgment
about how to handle such calls.
- To work with the Recovery College Operational Lead to ensure that

intranet and website pages are up-to-date.
- To work with the range of MERC trainers to develop support materials

such as presentations and packs for promotional purposes.
- To provide admin support for the production and distribution of the college prospectus (working closely with the communication team) to ensure that course listings and case studies are up-to-date.
- To undertake marketing and communication tasks as allocated by the

Recovery College Operational Lead.
- To work with the Recovery College Operational Lead and the

communication team to ensure consistent messaging, branding and
communications standards across all MERC communications and
marketing activity.
- To support the Recovery College Operational Lead in managing the

MERC social media accounts.
- To undertake service promotion activities with colleagues.
- To be responsible for maintaining information systems in order to produce information as required. NP746 Recovery College Administrator B4
- To develop an

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